Customer Service Managing Supervisor

Customer Service Managing Supervisor

Sarnia, ON 

Full Time, Permanent

70000 to 75000 per year

EK Condoreno
358 Christina St. N., Unit C, Sarnia, ON N7T 5V7

Position: Customer Service Managing Supervisor
Annual Salary: $70,000 to $75,000
Working hours: full-time 35 hours per week, 52 weeks per year

The Customer Service Managing Supervisor will be planning and managing the customer service department. This involves daily decision-making, planning, human resources management, as well as suggestions on customer service improvements.

Responsibilities:

• Plan, organize, direct, control and evaluate day-to-day customer service activities
• Develop customer service policies, procedures and standards as required
• Maintain accurate records and document customer service actions and discussions
• Develop goals and report progress to senior management
• Plan and oversee the department’s budget and expenditures adhere to company policies
• Develop and execute strategic plans to improve customer service, follow up with customer requests, and resolve customer complaints
• Conduct market research to identify industry’s developments, determine customer demand, potential sales volumes, and effect of competitors' operations on sales
• Participate in sales and marketing planning by inputting market trends and customer feedbacks
• Coordinate activities across internal functions as needed
• Recruit, train and coach staff involved working in customer service process