Bilingual Customer Service Representative

Bilingual Customer Service Representative

Calgary 

per year

Job Description

We're now hiring full-time, Customer Service Representatives to work from home and provide next-level care for customers of a major quick service restaurant company with brands that you know and love.

Note: We are also actively looking for candidates who are bilingual in English/French & English/Spanish for this role.

The role:
As a Customer Service Representative, you'll bring your expertise to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy environment. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

• You excel at helping customers through calls, emails, or social media and at assisting with questions about products and services
• You are an active listener and can leverage probing question skills as well as de-escalation techniques to resolve customers issues
• You are the "go-to" person who helps others understand products and services
• You have experience in the restaurant/fast food industry

What we offer:

• Medical, dental and vision benefits
• Paid training
• Advancement opportunities
• Additional pay incentives

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker
• Typing skills of 35+ WPM with 85% accuracy required
• Driven by solving problems and meeting goals
• Familiar with Microsoft Office tools
• Experience in customer service, restaurant and/or retail preferred
• High school diploma or equivalent

Requirements to work from home:

• Excellent Internet connectivity
• Productive and secure work environment
• A computer with a 1.6 GHz dual core processor and two monitors
• A USB, dual ear headset with noise-cancelling microphone

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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