Customer Service Representative


Resume ID:






Postal Code:

V5K 1B1

Employment Category:

Administration & Support Services, Customer Service, Call Centre, High Tech, Computer, Internet, Software, Retail / Wholesale, Tourism, Hospitality, Food Service, Transportation, Trucking, Warehousing

Employment Type:

Full Time, Permanent

Desired Salary:

$40,000.00 per month


English, Good,


I am writing to express my interest in the Customer Service Rep position.


I possess a High School Degree and 6 years of extensive experience in this field. Due to my enthusiasm and commitment customer services career, I have the ability to become a central member of your team.


Based on my understanding of your Customer Service Rep position and your organization, here are the highlights of my qualifications and background that seem most relevant to meet your needs:


  • Highly skilled in listening and responding to customers’ needs and concerns


  • Demonstrated ability to provide information regarding products and services


  • In depth knowledge of taking orders, determining charges, and overseeing billing

    or payments. 


  • Track record of reviewing and making changes to customer accounts.


  • Proven record of handling returns or complaints.


  • Able to record details of customer contacts and actions taken.


  • Comprehensive knowledge of researching answers and solutions.


    Furthermore, I have a professional demeanour, and good  communication and negotiation skills. My enclosed resume gives complete details about my qualifications and capabilities.


  As an experienced Customer Service Rep, I would welcome the opportunity to further discuss my qualifications and skills  in detail. I can be reached at [+91 11 9560657638] or via e-mail at [].


 Thank you for your time and consideration. I look forward to hearing from you soon.



06.28.1985 - 05.31.1987
K J Somaiya College of Science

High school

Work Experience:

04.01.2010 - 06.30.2018
Sr. Customer Service Representative
HCL Technologies Ltd | Customer Service
Deals with customers in US and Asia Pacific Region.
Solve queries related to Technical, General.
Handle escalation issues.
Provide Professional Customer Service.


My background in customer relations and service, coupled with my comprehensive language training and academic background, would enable me to make a valuable contribution to a position serving customers of your excellent. I possess a High School Degree and 7 years of extensive experience in this field. Due to my enthusiasm and commitment customer services career, I have the ability to become a central member of your team. I made it a point to gain work experience while in school, thus demonstrating a solid work ethic and no fear of rolling up my sleeves and getting the job done. My academic courses have required me to possess a vast knowledge of Technical Support / Customer Service. I am also adept at business troubleshooting and problem solving – identifying and analysing marketing- and management-related issues and developing innovative solutions.


Administrative-Clerical: Administrative Support, Data Entry-Order Processing, Executive Support, Filing-Records Management, General-Other: Administrative-Clerical, Office Management
Customer Support: Call Center, Customer Training, General-Other: Customer Support-Client Care, Reservations-Ticketing, Retail Customer Service, Technical Customer Service
Installation-Maintenance-Repair: Computer-Electronics-Telecomm Install-Maintain-Repair
IT-Software Development: Desktop Service and Support
Logistics-Transportation: Cargo and Baggage Handling
Sales-Retail: Retail-Counter Sales and Cashier, Technical Presales Support & Technical Sales, Travel Agent-Ticket Sales
Security-Protective Services: Customs-Immigration

Resume Entry:

137 Rani Garden, 3rd Floor, Shastri Nagar, Delhi – 110031
Contact No. : + 91 11 9560657638
Customer Service Representative with over 6 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
PROFESSIONAL EXPERIENCE                                                                             
HCL TECHNOLOGIES LTD                                                              B-34/3, Sector 59, NOIDA (U.P)
Engineer – Product Support.                                                                                         April 2010 – Present

·Handle 60+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services

·Trained two new employees in how to use RightNow, entering customer data and organizing customer interaction logs, how to use Chat service.

·Received an average 85% customer satisfaction rating to date, 10% higher than company average

·Research complicated cases without prompting to provide more comprehensive service to customers

·Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations

HCL TECHNOLOGIES LTD                                                              B-34/3, Sector 59, NOIDA (U.P)
Technical Support Officer                                                                              December 2006 – March 2009
  • Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to  
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
  • Provided the Remote support & Net meting support using following software Team Viewer,
     VNC Server, Ammyy Remote Software, Remote Desktop.

·Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

·Remained courteous and calm at all times, even during moments of intense customer displeasure

·Learned how to use OneView, RightNow, customer service software



Institute of Management &Research              8th Mile Stone, Delhi – Meerut Road, Ghaziabad (U.P.)
Computer Lab Incharge                                                                          September 2001 – December 2006
  • Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Netconnect etc.
  • Maintaince of computer hardware systems and system assembly.
  • Maintain the assets of pc's and laptops.
  • Installation & Configuration of Network printers & Scanner and its basic level of
  • Manage all the inventory of PCs.
  • Configuring & Managing DNS, DHCP & Active Directory.
  • Creation and management of Domain and user accounts as well as assign access rights
and permission to use internet facility.
  • Managing & Monitoring Network & Coordinate with Vendor.
  • Monitoring & insuring a recommended temperature for Server Storage Room.
  • Installation of Antivirus, Patches & Updates from Backend side & frontend both.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support of
server Hardware, operating systems, Microsoft application software and peripherals,  
Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.
Completed Class X in March’1985
K. J. SOMAIYA COLLEGE OF SCIENCE                                            MUMBAI – INDIA
Completed Class XII in March’1987
PROFESSIONAL QUALIFICATIONS:                                                                    
National Institute of Information Technology                                            NEW DELHI - INDIA
Hons.Diploma in System Management in March’1995
Cisco Certified Network Associate                                                              NEW DELHI – INDIA
In December’2002
COMPTIA A+ CERTIFIED PROFESSIONAL                                      NEW DELHI – INDIA
In January’2003
In March’1995

ADDITIONAL SKILLS                                                                                             
  • Software: RightNow, Oneview, etc
  • Experience with Microsoft Office – Word & Excel
  • Excellent communication skills with a focus on customer service
  • 40WPM Typist
TECHNICAL SKILLS                                                                                               
Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.

Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, Windows 98, 2000 ,XPProfessional.

Window 2003 Administration: Installation Windows 2003 Server, Active Directory Installation, Implementing DNS Server, creating Windows 2003 domain.

Networking Services: DHCP, creating domain control.

Others: Assembling & Troubleshooting of PC's, Windows Update &antivir, Installation & Troubleshooting of operating system's (Win XP & Win 2003server), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.
User Info

Rajivv Bajaj
Delhi, India

Download Resume