Experiences over 9 years on Finance & Banking Sector

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Resume ID:

370174

Posted:

01.22.2017

Location:

Bankura 

Postal Code:

72210
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Employment Category:

Customer Service, Call Centre, Other, Retail / Wholesale, Sales

Employment Type:

Full Time, Permanent

Desired Salary:

$50,000.00 per year

Language:

English, Excellent, Hindi, Excellent,
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Objective:

I look forward to associate myself with an organization where there is an opportunity to share challenging avenues, and widening the spectrum of my knowledge, and overall performance of the organization.

Education:

09.09.2002 - 05.10.2005
Burdwan University
Marketing
Master’s Degree


Work Experience:

07.20.2005 - 08.01.2006
Back Office (End User of SAP)
Britannia Industries Limited | Entry Level
Job Responsibilities: -
  • Entire Back-Office using SAP Application
  • Maintained Pr
  • I was responsible for Monthly Stock Adjustment Audit in Every month.
  • I was also involved with Logistics Work


03.24.2008 - 12.31.2011
Collection Officer
ADFC Pvt. Ltd. (Sister Concern of HDFC Bank Ltd.) | Banking
Job Responsibilities: -
  • I was maintaining the total MIS of Durgapur Hub of two wheeler product.
  • I was responsible for entire back-office job & activities.
  • I was responsible for Controlling agency compliance, collectors’ activities & day to day collection’s feedback.
  • I was looking after customer service.
  • Process maintenance (Audit Part), like Repo kit, Money receipt, ID card checking & maintaining and Repo kit, Money receipt, ID card’s registers maintaining etc.


01.02.2012 - 06.11.2014
Senior Product Executive
Shriram Transport Finance Company Ltd. | Finance
Job Responsibilities: -
  • I was responsible for selling the product of Tractor, Passenger Vehicle (Privet & Commercial), HCV, LCV, SCV etc., not only that I was also responsible for maintaining percentage of collection against of mine portfolio.
  • I was 100 % responsible for entire F.I. & Credit parts which were aligned with of myself.
  • I was looking after customer service against all the products as per company’s norms.
 
Achievements: -
  • I had got the responsibility as “Rural Centre Representative” of Kotulpur Branch from July’2013.
From July’2013 I got responsibility as a Branch In-charge .


06.23.2014 -
Collection Manager
HDFC Bank Ltd. | Banking
Job Responsibilities: -
  • Managing the portfolio of agricultural product of five districts.
  • Sometimes I am responsible to cash handling for whole retail Dept’s maintaining banking process.
  • Responsible for maintaining & managing my sub-ordinate team members.
  • Managing customer services through tele-calling or face to face discussion for Customers satisfaction & also for maintaining smooth portfolio.
  • Take responsibilities of legal activities with the help of legal deptt. against the fraud customer.
  • Responsible for vendor bill initiation as per bank’s guideline.
  • Responsible for maintaining process for my area & portfolio for retaining less audit discrepancies.


Total Years Experience:

10

Skills:

Technical Skills: -  Well skilled on MS-Office, Open Office, Lotus Notes, Internet, Applications such as FINNONE, Flexcube, Finware, Web-Collections etc. I have also knowledge on some hardwares.
 
Personal Skills: - Ready to move anywhere instantly for betterment, Driving Bike & Car is my passion, Cool mind & attitude is my most positive side, Ability to take high work pressure, Good influencing power & mostly important near to me “I believe on smart-work, not on hard-work”  

Occupations:

Accounting-Finance: Collections, Risk Management-Compliance
Banking-Mortgage Professionals: Bank Teller, Credit Manager, Loan Officer-Originator
Customer Support: Retail Customer Service
Marketing-Product: Product Management

Resume Entry:

ABHISHEK MUKHERJEE
Official Mail-id   : - abhishek.mukherjee@hdfcbank.com
Personal Mail-id : - mukherjee.1983@gmail.com
Mobile (:      09474189992 / 08101280888
____________________________________________________________________________________  
Objectives
I look forward to associate myself with an organization where there is an opportunity to share challenging avenues, and widening the spectrum of my knowledge, and overall performance of the organization.
Professional
Banking Portfolio Management, Banking Process of Retail Portfolio, Finance Product Service, Customer Relationship Management, Team Management, Back-Office etc.
Competencies Overview
Banking Portfolio Management & Banking Process of Retail Portfolio
  • Liable for maintaining a wealthy numbers against of my portfolio for smooth Bank’s conformity & also for
      minimizing banking NPA status.
  • Maintaining & managing a good relation with each & every department. Obtaining little bit knowledge of
      various department’s work
  • Accountable for observing agencies’ activities, billing, implementing rules & regulations.
  • As per banking rules sometime I am also responsible for cash handling & vaulting as per the guideline of
      banking process.
  • Liable for maintaining retail process on ID-Card, Money Receipt, Repo Kit, closure, maintaining TAT  
Finance Product Service
  •  Financing various types of vehicles, bounded to do FI & Credit for selecting good customer, motivating customer for increasing our company’s sell & also collected payment from the customers.
  •  Liable for holding the Product knowledge on various type vehicles, gathering the knowledge of rules & regulation of various companies’ for market competition.
Customer Relationship Management
  •  Managing customer centric activities, forwarding customer instruction & request to the concern department. Ensuring customer’s satisfaction by achieving delivery & service quality norms with minimum TAT.
  •  Managing the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  •  Interfacing with customer for understanding their requirements and cultivating relations with them for customer retention & securing repeat business.
Team Management
  •  Leading, mentoring & monitoring the performance of the team members to ensure efficiency and meeting of individual & group targets.
  •  Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.
Employment
 
Collection Manager (Agricultural Product) | HDFC Bank Ltd.
Durgapur, West Bengal, India | Since June-2014 to till date
 
Job Responsibilities: -
  • Managing the portfolio of agricultural product of five districts.
  • Sometimes I am responsible to cash handling for whole retail Dept’s maintaining banking process.
  • Responsible for maintaining & managing my sub-ordinate team members.
  • Managing customer services through tele-calling or face to face discussion for Customers satisfaction & also for maintaining smooth portfolio.
  • Take responsibilities of legal activities with the help of legal deptt. against the fraud customer.
  • Responsible for vendor bill initiation as per bank’s guideline.
  • Responsible for maintaining process for my area & portfolio for retaining less audit discrepancies.
 
Senior Product Executive | Shriram Transport Finance Company Ltd.
Bankura, West Bengal, India | January-2012 to June-2014
 
Job Responsibilities: -
  • I was responsible for selling the product of Tractor, Passenger Vehicle (Privet & Commercial), HCV, LCV, SCV etc., not only that I was also responsible for maintaining percentage of collection against of mine portfolio.
  • I was 100 % responsible for entire F.I. & Credit parts which were aligned with of myself.
  • I was looking after customer service against all the products as per company’s norms.
 
Achievements: -
  • I had got the responsibility as “Rural Centre Representative” of Kotulpur Branch from July’2013.
From July’2013 I got responsibility as a Branch Inchage .  
 
Collection Officer | ADFC Pvt. Ltd. (Sister Concern of HDFC Bank Ltd.)
Durgapur, West Bengal, India | March-2008 to December-2011
 
Job Responsibilities: -
  • I was maintaining the total MIS of Durgapur Hub of two wheeler product.
  • I was responsible for entire back-office job & activities.
  • I was responsible for Controlling agency compliance, collectors’ activities & day to day collection’s feedback.
  • I was looking after customer service.
  • Process maintenance (Audit Part), like Repo kit, Money receipt, ID card checking & maintaining and Repo kit, Money receipt, ID card’s registers maintaining etc.

 

Back Office (End User of SAP) | Off-Role of Britannia Industries Limited
Baripada, Orissa, India | July-2005 to August-2006
 
Job Responsibilities: -
  • Entire Back-Office using SAP Application
  • Maintained Pr
  • I was responsible for Monthly Stock Adjustment Audit in Every month.
  •     I was also involved with Logistics Work
 
Academic Profile
Examination PassedBoard / Council / UniversityYear of Passing%-ages of MarksDiv./Class
BCA (Hons.)Burdwan University200560%1st.
MBASikkim Manipal University201065%1st
 
Skills
Technical Skills: -  Well skilled on MS-Office, Open Office, Lotus Notes, Internet, Applications such as FINNONE, Flexcube, Finware, Web-Collections etc. I have also knowledge on some hardwares.
 
Personal Skills: - Ready to move anywhere instantly for betterment, Driving Bike & Car is my passion, Cool mind & attitude is my most positive side, Ability to take high work pressure, Good influencing power & mostly important near to me “I believe on smart-work, not on hard-work”  
Personal Profile
            Name                                        : Abhishek Mukherjee
               Gender                                 : Male
                Father’s Name                     : Late Sukdeb Mukherjee
                Date of Birth                            : 14th September 1983.                 
                Language Known                 : Bengali, Hindi, English, Oriya.
               Permanent Address              : Chandmaridanga, Abinash Sarani,  (Behind of Laxmi X-Ray Home)
                                                                      P.O. & Dist. : - Bankura, West Bengal – 722101
 
I, hereby, solemnly declare that all the statements made in the above application are true and correct to the best of my knowledge and belief.
 
 
(Abhishek Mukherjee)
 
 
Date: _________________
User Info

Abhishek Mukherjee
Bankura, India