Business Analyst

col-narrow-left   

Resume ID:

180796

Posted:

03.20.2016

Location:

Bangalore, SK 

Postal Code:

V7L 1Y9
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Employment Category:

High Tech, Computer, Internet, Software

Employment Type:

Full Time, Part Time, Permanent, Contractor

Desired Salary:

per month

Language:

English, Excellent,
col-wide   

Objective:

Dear Mr/Ms,
 
Please accept this letter and accompanying resume for the position of Quality Analyst / Business Analyst / Project Coordinator in your esteemed organization. I am highly skilled in Software Testing, Quality Assurance, Business Analyst, Project Management and Relationship Management for functional and management aspects of the projects  with a stellar record of corporate satisfaction.
 
I have more than 13 years of experience in software testing, currently spearheading functions as a Business Analyst/Project Manager with Trigent Software. Prior to this, worked with IBM Global Service and Dell International Service, As noted in the enclosed resume, a few highlights of expertise area:
 
  • Conduct Functional, Integration, Usability, Beta and Regression Testing
  • Prepare  the system test plan, test scenario, review and execution of test cases.
  • Automation Testing using Watir/Test
  • Conduct Discovery Sessions and Prepare Requirement Documentation
  • Understand and walk through development team on the Functional Requirements and Validate it’s implemented correctly
  • Review functional requirements and translating them into technical specifications.
  • Designing Test Strategy, Developing Test Plans and Approving Test Cases and Scheduling Project for releases.
  • Project planning, Execution and Management
  • Monitoring project progress as per scheduled deadlines for various tasks.
  • Conduct systems analysis sessions for understanding Client Business processes as per management standards.
  • Handling the customization, testing, training, support and the generation of new change request.
 
I have completed  my B.E in Electronics & Communications Engineering from Dr. Ambedkar Institute of Technology, India. Additionally, I am certified in the following:
 
  • Cisco Certified Network Associate (CCNA)
  • Cryptography and Network Security (IISC)
  • Internet Protocol Design and Testing (IISC)
  • Certified Tester, International Software Testing Qualifications Board (ISTQB) foundation level certificate
 
I am confident that my presentation skills, high quality and cost effective methodologies can secure big projects for the company.  Being a performance-driven and forward-thinking professional, I welcome the opportunity to discuss how my extensive experience and skills would benefit your company.
 
Thank you in advance for your time, consideration and forthcoming response.
 
Sincerely,
Hiten Mukesh  Shah

Skills:

 
 
Result oriented Quality Analyst and Business Analyst with having more than 13 years of IT experience in various Software Testing and Quality Assurance activities. Expertise in all aspects of the STLC (Manual & Automation), Test Plan Documentation, Preparation and Execution of Test Cases. Areas of Expertise include:
 
 
  • System Testing
  • Customer Service and Networking
  • Test Planning & Execution
  • Relationship Management
  • Requirement Gathering/Analysis
  • Training & Development
  • Process Enhancements
  • People/Team Management
  • Business Analysis
  • Manual /Automation Testing
  • Regression Testing
  • Project Management/Planning
  • People Management
  • Jmeter & Agile Project Management
  • Project Planning/Execution
  • Test Strategy/Scenario
  • Project Scheduling
  • Account Mining
  • Test Planning/Test Cases
  • Quality Control Testing

 
 
 
  • Adroit at executing various software quality assurance activities for enhancing the effectiveness of the application. Deft at conducting Functional, Integration, Usability, Beta and Regression Testing.
  • Proficiency in creating the test scenario matrices to ensure complete and the exhaustive test coverage. 
  • Hands-on experience in performing Automation Testing using Watir/Test: Unit Framework, SAHI Test Tool, Selenium using Keyword Driven framework.
  • Stellar in providing constant feedback to the QA Group and Development Team to improve the process.
  • Coordinating various projects related activities involving project planning, execution and management in tune with the core business objectives; reviewing functional requirements and translating them into technical specifications. An effective communicator with people management, coordination and analytical skills.
  • Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time and effort parameters.
  • Designing Test Strategy, Developing Test Plans and Approving Test Cases and Scheduling Project for releases in coordination with Project Managers and Clients.
  • Conducting systems analysis sessions for understanding Client Business processes as per management standards
  • Suggesting technology-based solutions for enhancing functional efficiency and achieving business excellence.
  • Keeping activities focused on the business change objectives by providing a framework for senior management to direct and manage the change process.
  • Handling the customization, testing, training, support and the generation of new change request by proactive process improvement, also participating / leading team(s) in business requirement sessions.
  • Understand and walk through development team on the Functional Requirements and Validate it’s implemented correctly.

 
 
 

Apr 2006 – Till date                                                                Trigent Software                                                                 Bangalore, India
 
 

Senior Test Engineer / Test Lead / Quality Analyst/ Business Analyst / Project Coordinator
 
Responsibilities as a Test Lead/Quality Analyst
 
  • Preparing  the system test plan, test scenario and execution of test cases.
  • Review test cases and provide review comments.
  • Assist development team during requirement gathering and check on completeness.
  • Conducted tests for internal and external releases.
  • Assist Testing team in their activities & Quality Control Group to constantly improve processes & quality checklist.
  • Providing functional & non-functional recommendation and for test planning
 
Responsibilities as a Business Analyst (Current Position)
 
  • Conduct Discovery sessions with Clients for requirement elicitation
  • Organizing and facilitating discovery sessions with business groups to define the requirements
  • Preparing requirement specification document (SRS)
  • Hand over the Software Requirement Specification Document to the project Manager for execution of the project
  • Coordinate with UI designer for the HTML mock-ups and development team, review work/functionality developed per Client's expectation
  • Offload works from Project Manager as Project Coordinator and provide project updates
  • Test key functionalities and report bugs to the development team
  • Performed Adhoc Testing before the Release
  • Provide feedbacks during the internal demo
  • Post weekly status Report and conduct Demo sessions with the Client
  • Closely interact with Client and Development team for smooth flow of the project Execution.
  • Play around with the current/existing application and gather functional understanding
  • Walk through of Application Features/Functionalities to Project Manager and Technical Architecture for their on-site discovery preparations
  • Assist Associate Business Analyst on User Story Preparations, Q & A
 
Responsibilities as a Project Manager/Coordinator (Current Position)
 
  • Conduct a Team meeting and Client Meeting
  • Go over the daily tasks and assist the team in understanding their assigned tasks
  • Requirement Clarifications, if any, with the Client 
  • Verify Fixed Issues by the Development Team
  • Share Application Finds, New Ideas with the Client
  • Update Weekly Task, Billing Sheet, VP of Delivery on Project happenings
  • Get additional work for DBA Services on Table Partitioning
  • Get additional work on Infrastructure Support Services in Securing the Client Environments
  • Schedule Calls with Client for any Requirement Clarifications needed by the Team
  • Coordinate with PHP Team and the Mobile Team on dependent tasks
  • Conduct Weekly Project Status Review and share the Report with Client
  • Functioning as a Key member in analyzing the business requirements during an onsite discovery session
  • Serving as a point of contact for development team, customers and end users for all requires coordination
  • Key participant in project and milestone planning

Occupations:

IT-Software Development: Computer-Network Security, Database Development-Administration, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, IT Project Management, Network and Server Administration, Software-System Architecture, Software-Web Development, Systems Analysis - IT, Telecommunications Administration-Management, Usability-Information Architecture, Web-UI-UX Design
Project-Program Management: IT Project Management
Quality Assurance-Safety: Software Quality Assurance

Resume Entry:

HITEN MUKESH  SHAH
 
Mobile                                                   :   91-9845739833
Email                                                       :   hiten_be2005@yahoo.co.in
IELTS Overall Band Score                :   6.5
Canada Express Entry Profile No :   E000575132
 
 

Dear Mr/Ms,
 
Please accept this letter and accompanying resume for the position of Quality Analyst / Business Analyst / Project Coordinator in your esteemed organization. I am highly skilled in Software Testing, Quality Assurance, Business Analyst, Project Management and Relationship Management for functional and management aspects of the projects  with a stellar record of corporate satisfaction.
 
I have more than 13 years of experience in software testing, currently spearheading functions as a Business Analyst/Project Manager with Trigent Software. Prior to this, worked with IBM Global Service and Dell International Service, As noted in the enclosed resume, a few highlights of expertise area:
 
  • Conduct Functional, Integration, Usability, Beta and Regression Testing
  • Prepare  the system test plan, test scenario, review and execution of test cases.
  • Automation Testing using Watir/Test
  • Conduct Discovery Sessions and Prepare Requirement Documentation
  • Understand and walk through development team on the Functional Requirements and Validate it’s implemented correctly
  • Review functional requirements and translating them into technical specifications.
  • Designing Test Strategy, Developing Test Plans and Approving Test Cases and Scheduling Project for releases.
  • Project planning, Execution and Management
  • Monitoring project progress as per scheduled deadlines for various tasks.
  • Conduct systems analysis sessions for understanding Client Business processes as per management standards.
  • Handling the customization, testing, training, support and the generation of new change request.
 
I have completed  my B.E in Electronics & Communications Engineering from Dr. Ambedkar Institute of Technology, India. Additionally, I am certified in the following:
 
  • Cisco Certified Network Associate (CCNA)
  • Cryptography and Network Security (IISC)
  • Internet Protocol Design and Testing (IISC)
  • Certified Tester, International Software Testing Qualifications Board (ISTQB) foundation level certificate
 
I am confident that my presentation skills, high quality and cost effective methodologies can secure big projects for the company.  Being a performance-driven and forward-thinking professional, I welcome the opportunity to discuss how my extensive experience and skills would benefit your company.
 
Thank you in advance for your time, consideration and forthcoming response.
 
Sincerely,
Hiten Mukesh  Shah
 

HITEN MUKESH  SHAH

Mobile                                                     :       91-9845739833
Email                                                         :       hiten_be2005@yahoo.co.in
IELTS Overall Band Score                  :       6.5
Canada Express Entry Profile No   :       E000296396
 
    
  
 
 
 
 
 

Result oriented Quality Analyst and Business Analyst with having more than 13 years of IT experience in various Software Testing and Quality Assurance activities. Expertise in all aspects of the STLC (Manual & Automation), Test Plan Documentation, Preparation and Execution of Test Cases. Areas of Expertise include:
 
 
  • System Testing
  • Customer Service and Networking
  • Test Planning & Execution
  • Relationship Management
  • Requirement Gathering/Analysis
  • Training & Development
  • Process Enhancements
  • People/Team Management
  • Business Analysis
  • Manual /Automation Testing
  • Regression Testing
  • Project Management/Planning
  • People Management
  • Jmeter & Agile Project Management
  • Project Planning/Execution
  • Test Strategy/Scenario
  • Project Scheduling
  • Account Mining
  • Test Planning/Test Cases
  • Quality Control Testing

 
 
 
  • Adroit at executing various software quality assurance activities for enhancing the effectiveness of the application. Deft at conducting Functional, Integration, Usability, Beta and Regression Testing.
  • Proficiency in creating the test scenario matrices to ensure complete and the exhaustive test coverage. 
  • Hands-on experience in performing Automation Testing using Watir/Test: Unit Framework, SAHI Test Tool, Selenium using Keyword Driven framework.
  • Stellar in providing constant feedback to the QA Group and Development Team to improve the process.
  • Coordinating various projects related activities involving project planning, execution and management in tune with the core business objectives; reviewing functional requirements and translating them into technical specifications. An effective communicator with people management, coordination and analytical skills.
  • Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time and effort parameters.
  • Designing Test Strategy, Developing Test Plans and Approving Test Cases and Scheduling Project for releases in coordination with Project Managers and Clients.
  • Conducting systems analysis sessions for understanding Client Business processes as per management standards
  • Suggesting technology-based solutions for enhancing functional efficiency and achieving business excellence.
  • Keeping activities focused on the business change objectives by providing a framework for senior management to direct and manage the change process.
  • Handling the customization, testing, training, support and the generation of new change request by proactive process improvement, also participating / leading team(s) in business requirement sessions.
  • Understand and walk through development team on the Functional Requirements and Validate it’s implemented correctly.

 
 
 

Apr 2006 – Till date                                                                Trigent Software                                                                 Bangalore, India
 
 

Senior Test Engineer / Test Lead / Quality Analyst/ Business Analyst / Project Coordinator
 
Responsibilities as a Test Lead/Quality Analyst
 
  • Preparing  the system test plan, test scenario and execution of test cases.
  • Review test cases and provide review comments.
  • Assist development team during requirement gathering and check on completeness.
  • Conducted tests for internal and external releases.
  • Assist Testing team in their activities & Quality Control Group to constantly improve processes & quality checklist.
  • Providing functional & non-functional recommendation and for test planning
 
Responsibilities as a Business Analyst (Current Position)
 
  • Conduct Discovery sessions with Clients for requirement elicitation
  • Organizing and facilitating discovery sessions with business groups to define the requirements
  • Preparing requirement specification document (SRS)
  • Hand over the Software Requirement Specification Document to the project Manager for execution of the project
  • Coordinate with UI designer for the HTML mock-ups and development team, review work/functionality developed per Client's expectation
  • Offload works from Project Manager as Project Coordinator and provide project updates
  • Test key functionalities and report bugs to the development team
  • Performed Adhoc Testing before the Release
  • Provide feedbacks during the internal demo
  • Post weekly status Report and conduct Demo sessions with the Client
  • Closely interact with Client and Development team for smooth flow of the project Execution.
  • Play around with the current/existing application and gather functional understanding
  • Walk through of Application Features/Functionalities to Project Manager and Technical Architecture for their on-site discovery preparations
  • Assist Associate Business Analyst on User Story Preparations, Q & A
 
Responsibilities as a Project Manager/Coordinator (Current Position)
 
  • Conduct a Team meeting and Client Meeting
  • Go over the daily tasks and assist the team in understanding their assigned tasks
  • Requirement Clarifications, if any, with the Client 
  • Verify Fixed Issues by the Development Team
  • Share Application Finds, New Ideas with the Client
  • Update Weekly Task, Billing Sheet, VP of Delivery on Project happenings
  • Get additional work for DBA Services on Table Partitioning
  • Get additional work on Infrastructure Support Services in Securing the Client Environments
  • Schedule Calls with Client for any Requirement Clarifications needed by the Team
  • Coordinate with PHP Team and the Mobile Team on dependent tasks
  • Conduct Weekly Project Status Review and share the Report with Client
  • Functioning as a Key member in analyzing the business requirements during an onsite discovery session
  • Serving as a point of contact for development team, customers and end users for all requires coordination
  • Key participant in project and milestone planning
 
Dec 2003 – Mar 2006                                                     IBM Global Services India                                                        Bangalore, India
 
 

Network Administrator                                                                                                                                                  Mar 2005 – Mar 2006
 
Senior Systems Engineer                                                                                                                                                Dec 2003 – Mar 2005
 
Responsibilities as Senior Systems Engineer
 
  • Involved in providing resolutions for managing IBM systems (hardware and
  • software) for the Internal Consumer segment in Subramanyam Arcade
  • Troubleshooting issues related to Lotus Notes Client, Lofus smart suite, Sametime Baan, IBM Personal communication, Brio, DB2 and other IBM standard applications as well as OS related issues.
  • Troubleshooting issues related to Wireless Connectivity, RAS' MTS, IGND Dialer etc.
  • Taken pro-active measurements during meetings involving Top Level Managers
  • Providing basic training to freshers to improve their Technical as well as Communication Skills.
 
Responsibilities as Network Administrator
 
  • Network port, connectivity related issues.
  • Wireless connectivity issues on Wireless LAN and Server connectivity issues in IBM Software Labs.
  • Upgradation of IOS on switches and setting up of LAN for various projects.
  • Configuring switches specific to project purpose. Creating Health check reports on switches at regular intervals.
  • Created innovative resolutions for enhancing product features and quality.
  • Securing Network and taking pro-active steps against Virus impacts.
  • Co-ordinating with AT & T, Bharathi, BSNL, Cross Matrix, InfoNet.
  • Testing and provided resolutions for VOIP based Call Recording and Remote Desktop Monitoring Products.
  • Built rapport and improvised service quality with Clients.  Handled escalations assigned by VP.
  • Liaised with Resellers and Channel Account Managers in assisting them to build their customer base
  • Handled reporting and tracking of bugs using bug tracking tool - Mantiz.
  • Provided resolutions for managing IBM systems for the Internal Consumer segment in Subramanyam Arcade
  • Troubleshooting issues related to Lotus Notes Client, Lofus smart suite, Sametime Baan, IBM Personal communication, Brio, DB2 and other IBM. Coordinate with SharePoint UI designer for the HTML mockups
  • Standard applications as well as OS related issues. Troubleshooting issues related to Wireless Connectivity, RAS' MTS, IGND Dialer.  Taken pro-active measurements during meetings involving Top Level Managers
 
Jun 2002 – Sept 2003                                                   Dell International Services                                                       Bangalore, India
 
 

Senior Technical Support Representative
 
  • Provided resolutions for managing Dell systems (hardware and software) for the Consumer segment in the U.S.
  • Rendering voice support across an installed base of over 30 mn. Dell machines in the U.S.
  • Developed innovative resolutions for enhancing hardware management standards.
  • Consistently improvising service quality to escalate customer satisfaction levels and contributing toward Client retention
 
 
 
 
  • Holds the distinction of receiving:
  • Certificate of appreciation for outstanding performance and valuable contribution to the project release
  • Star Award
  • Appreciations from the Client on closely working with Developers and get the priority items taken care
  • Certificate of participation in Jmeter and Agile Project Management using Scrum
  • Team Excellence Award
 
 
  • Instrumental in leading two projects with team of 7 members in total
  • Pivotal in suggesting changes in the process of assigning tickets which made the application more transparent and accurate and also reduced the time taken for the same
  • Functioned as a Reviewer and closely monitored the process
  • Stellar in providing good suggestions for projects and processes to the Manager
  • Significantly involved in providing feedback to QA Group and assisted them in internal audit
  • Holds the credit of receiving appreciation mails from Clients
 
 
 
  • B.E in Electronics & Communications Engineering       Dr. Ambedkar Institute of Technology                          2001
 
 
 
 
  • Cisco Certified Network Associate (CCNA)
  • Cryptography and Network Security (IISC)
  • Internet Protocol Design and Testing (IISC)
  • Certified tester holding International Software Testing Qualifications Board (ISTQB) foundation level certificate from the Indian Test Board
 
PROJECT DETAILS
 
User Info

Hiten Shah
Bangalore

Download Resume