Job Description:
Company: Henry Global Consulting Service Ltd.
Job Location: 4460A Hwy 7, Unionville, ON L3R 1M2
Wage: $32/HR for 37.5 HRs/Week
Terms of Employment: Full-time, Permanent
Available Position: 1
Benefits: Health benefits, Financial benefits
Job Duties:
1. Organize and provide settlement service for customers by coordinating with and assigning tasks to other customer service representatives.
2. Oversee and coordinate the work of dealing with inquires and correspondences with clients to solve their issues.
3. Setup schedules and procedures by negotiating with clients to deliver services based on customer’s needs.
4. Provide information and consultation related other services and goods.
5. Manage customer relationships by following up with customers and planning marketing activities.
6. Supervise and train other customer service representatives and develop enhanced strategies to ensure and improve the efficiency and quality.
7. Manage and coordinate activities and services with other departments and personnel to improve customer satisfaction.
8. Record and analyze customer data through CRM systems and make regular reports of customer insights and performance analysis.
Job Requirements:
Language requirement: English
Education requirement: Completion of college of related major
Experience requirement: 1-2 years related experience
Qualification:
· Excellent Communication Abilities
· Exceptional Problem-Solving Skills
· Proficiency in Conflict Resolution
· Strategic Planning and Goal Setting
· Understanding of Customer Needs and Expectations
· Attention to Detail and Quality Assurance
· Knowledge of Industry Trends and Best Practices
