Job Description:
POSITION: Building Materials Sales Specialist
STATUS: Full time
REPORTS TO: Contractor Sales Manager
About Us
Founded in 1985, Investments Hardware Limited (IHL) is a Canadian, family-owned business dedicated to providing exceptional quality, unparalleled service, and competitive value to our customers in the construction industry.
As an innovative and rapidly growing industry leader, our mission is to support and inspire our community of builders and contractors, empowering them to achieve more. Our tremendous growth and success in the retail construction industry stems from our commitment to building long-lasting relationships with our customers and within the community.
ROLE
Reporting to the Contractor Sales Manager, the Order Desk Clerk will be the subject matter expert proving a customer centric experience for all customers visiting the contractor desk. As Contractor Sales Associate, it is expected that you will provide a fast and friendly service by actively seeking out customers to assess their immediate needs. In this capacity, you have an in-depth product knowledge of the Company's product portfolio, providing information on product features and benefits and associated accessories. Associates in this position are confident with greeting, qualifying, and recommending and delivering a turnkey customer centric shopping experience while in our contractor desk.
RESPONSIBILITIES
Essential Duties and Responsibilities include, but are not limited to the following:
Provide excellent customer service to retail customers.
Ability to solve problems; recognize customer needs, wants, and overcome objections.
Introduce promotions and opportunities to customers.
Assess the customer's need for loading assistance, taking into consideration the merchandise.
Identify add-ons and cross-selling opportunities to customers.
Maintain sales targets and increase revenue.
Adhere to store policy and practices.
Zone Maintenance to include replenishment, general maintenance, loss prevention, price changes.
Participate in product knowledge sessions.
Maintain store merchandising requirements.
Complete inventory & cycle counts when necessary.
Comply with company, store, and warehouse policies.
Adhere to Health & Safety policies and report any observed safety hazards immediately.
REQUIREMENTS
Minimum two (2) years experience working with in a retail setting.
Construction industry experience would be an asset
Effective attention to detail and a high degree of accuracy.
Strong work ethic
Strong customer service skills.
Excellent teamwork and team building skills.
Able to effectively communicate.
Exceptional organizational skills.
Strong problem identification and problem resolution skills.
_IHL Canada Inc. has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._
_Our Accessibility policies are available for your review in a number of formats. Should you wish access to these documents, please email ._
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Job Type: Full-time
Salary: $21.00-$27.00 per hour
Benefits:
Dental care
On-site parking
Paid time off
Store discount
Vision care
Flexible Language Requirement:
French not required
Schedule:
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
