Job Description:
POSITION: IT Systems Administrator
STATUS: Full Time
REPORTS TO: Director, Information Technology
About Us
Founded in 1985, Investments Hardware Limited (IHL) is a Canadian, family-owned business dedicated to providing exceptional quality, unparalleled service, and competitive value to our customers in the construction industry.
As an innovative and rapidly growing industry leader, our mission is to support and inspire our community of builders and contractors, empowering them to achieve more. Our tremendous growth and success in the retail construction industry and supply chain management stems from our commitment to building long-lasting relationships with our customers and within the community.
ROLE
The IT Systems Administrator will provide technical support for IHL staff members experiencing technical concerns with computer hardware, communication devices, troubleshooting and application support. The IT Systems Administrator will be the first point of contact for staff members to help resolve any technical, hardware or application issues. The successful candidate will be solutions focused with the ability to problem solve using the right resources and applying their technical knowledge.
Essential Duties and Responsibilities include, but are not limited to the following:
Perform initial troubleshooting to issues related to computer systems, software, and hardware.
Set up and configure communications devices, desktops, operating systems, and software.
Setup and support of Office 365 and Windows applications
Collaborate with management teams to ensure smooth operation of IT system.
Manage support requests.
Support the onboarding and offboarding process.
Provide technical support either by phone, or site visits as needed.
Maintain accurate inventory of hardware, communication devices and technical products.
Provide on call/after hours support to our Innisfil, Vaughan, and DC Warehouse.
Aid in the creation of technical training manuals
Requirements
Minimum 2-3 years of IT help desk, technician, or support experience
Minimum 2-3 years of experience working with Windows applications.
Minimum 2-3 years of experience working with Exchange and Office 365 and Microsoft Azure
Experience providing support with iPhone, Android devices and tablet support.
SOTI Mobile Device Management Experience
Experience with system networking, Cisco and HPE Aruba devices
Must have valid divers license and a vehicle, the successful candidate will be required to travel in between locations.
Experience with Microsoft Dynamics Finance and Operations (ERP)
Benefits of Working with IHL:
IHL Canada offers a collaborative, respectful work environment, with tremendous opportunities for professional development and career growth.
We are a family-owned and operated business that values a healthy work/life balance. We encourage and reward the contributions of team members, by offering competitive wages, comprehensive health benefits and tremendous opportunity for advancement.
IHL Canada proudly promotes an inclusive workplace, which fosters teamwork and mutual respect. As we continue to grow, we actively encourage diversity, equity, and inclusion within all levels of the organization.
_IHL Canada Inc. has created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._
_Our Accessibility policies are available for your review in several formats. Should you wish access to these documents, please email _
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Job Type: Full-time
Salary: $50,000.00-$70,000.00 per year
Benefits:
Casual dress
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Store discount
Vision care
Flexible Language Requirement:
French not required
Schedule:
Monday to Friday
On call
Ability to commute/relocate:
Vaughan, ON L4L 9J7: reliably commute or plan to relocate before starting work (required)
Experience:
Help desk: 3 years (required)
Working with Windows Applications: 3 years (required)
Microsoft Exchange: 3 years (required)
Microsoft Azure: 2 years (required)
SOTI Mobile Device Management: 2 years (required)
Work Location: In person
