OPENLANE Canada is the largest automotive re-marketing services company in Canada. OPENLANE provides state-of-the art facilities and technologies to help consumers and businesses buy and sell used cars, trucks, RVs, boats, and motorcycles.
Position Overview
The Dealer Relations/ Local Fleet Coordinator I will perform various administrative and operational functions including relationship management, implementation and development of customer service strategies and collaborate with colleagues across OPENLANE.
Responsibilities & Duties
- Drive superior customer experience to ensure satisfaction and build client retention.
- Support growth of the customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments, including sales representatives, consignment partners and site personnel.
- Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively.
- Perform clerical and numerical activities including selecting, compiling, verifying, and processing data.
- Ensure ancillary services such as transport and shop services have been scheduled and completed.
- Ensure all reserve prices and declarations are present and accurate.
- Utilize market conditions to effectively qualify reserve prices.
- Escalate customer service issues to senior team members.
- Understand the customer-facing system, and effectively educate and resolve issues for internal and external customers.
- Assist with VLC lane placement, flagging vehicles and booking Simulcast auction run numbers.
- Collaborate with the VLC team to ensure proper marketing of sale inventory to maximize vehicle exposure.
- Support services and programs outside of the core VLC workflow as needed to meet site objectives.
- Perform sale day duties such as customer service and post-sale reporting.
- Monitor all on-ground inventory and provide recommendations and insights on how to market and sell inventory.
- Perform all required tasks related to sale day run lists.
- Educate customers on the best ways to utilize our systems and services.
- Utilize OPENLANE's inventory management system to run pre- and post-sale reports.
- Other duties as required.
Required qualifications and attributes:
- High School Diploma and or equivalent experience.
- A minimum of (1) year of customer service experience is an asset.
- Previous re-marketing experience or automotive background is preferred.
- Developed and professional verbal, written communication and listening skills.
- Prior experience with sales and sales management tracking databases with emphasis on accurate documentation is essential.
- Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
- Ability to work in a team environment.
- Multi-tasking skills along with the ability to adapt to changing work environments.
- Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matters.