*This is a permanent, part-time position, 24 hours/week + benefits*

JOB SUMMARY:

Within the context of a client service culture and the policies and procedures of Tsleil-Waututh Nation and the appropriate health authorities reporting to the Manager or delegate, provides extensive clinical and clerical medical office duties to support the smooth function of the Primary Health Care Clinic/Program.

DUTIES AND RESPONSIBILITIES:

• Screens clients who require various services and treatment to determine the type of service required and urgency. Refers clients to other agencies as required and as appropriate. Explains other possibilities for care when sessions are fully booked and client is not in immediate need.
• Conducts basic medical tests such as eye exams, pregnancy, urine and glucose. Determines the strength or weakness of each eye and records results on applicable forms and submits to physician. Determines results of pregnancy, glucose and urine tests and records results in the medical file. Assists the physician with infant/toddler check-ups by weighing and measuring infants.
• Checks-in clients and patients, completing with them questionnaires or surveys when required.
• Answers/triages patient phone calls.
• Manages physicians' and registered professionals' schedules.
• Monitors/tracks medical inventory.
• Assesses and/or flags the urgency of test results of specimens received from the provincial government or other laboratories and records results in medical file.
• Assembles equipment and supplies such as medical instruments, hypodermic needles, medication and bandages required by professionals in examination and consultation rooms. Cleans and prepares the examination rooms between clients and assists with the terminal cleaning of the rooms at the end of the day.
• Orders medical supplies as needed.
• Assists the clinical team with procedures by performing duties such as setting up instrument trays and medications for minor surgery and other procedures, supporting clients undergoing painful procedures and holding limbs when required.
• Arranges appointments for clients with professional health staff and consultants within the centre and makes referral appointments with other professional or services outside the health centre. Provides clients with specific health related information such as preparation for diagnostics tests and/or medical procedures.
• Provides information by telephone or in person concerning procedures, policies and regulations governing the health service and advises clients by correspondence or telephone when return visits are required.
• Performs data entry functions such as inputting and retrieving client/customer information into relevant computerized systems, such as OSCAR EMR, Panorama, and others as required.
• Performs data entry as per funding agency requirements (e.g., Adult in Home Care; Home and Community Care Program)
• Performs general word processing, preparing various reports, documents and correspondence using current software applications such as word processing, spreadsheets, graphics and databases.
• Processes MSP and third-party billings/forms and liaises with WCB/ICBC or other third parties as required.
• Monitors workload, client flow and access and advises appropriate individual of issues or concerns.
• Participates in team meetings, conferences and/or corporate initiatives by methods such as providing input, acting as an advocate for the goals and objectives of the program.
• Participates in on-going team planning, development and quality improvement activities that facilitate team goal setting by attending meetings and in-services, providing input/recommendations to Manager and/or other team members regarding efficiency of processes/procedures relating to work duties with a view to ensuring streamlined, client/family centred practices.
• Under direction of the clinical staff, supports and participates in emergency situations.
• Office management (coordinating 'front desk', office supplies and vendors)
• Performs other related duties as required (including, but not limited to, supply pick-up).

QUALIFICATIONS:

• Grade 12 Education
• Medical Office Assistant certificate
• Three (3) years recent clinical medical office support experience or an equivalent combination of education, training and experience.

KNOWLEDGE, SKILLS, & ABILITIES:

• Working knowledge of clinical policies, procedures and objectives.
• Working knowledge of community resources and agencies.
• Working knowledge of office procedures.
• Business writing skills.
• Knowledge of medical terminology.
• Ability to perform basic medical tests and accurately assess and record results in medical files.
• Ability to respond independently and effectively to emergent situation and effectively present health information to individuals.
• Ability to keyboard 5,000 keystrokes per hour.
• Exceptional customer service and communication skills.
• Physical ability to perform the duties of the position.
• Demonstrated ability to work independently and within a team.
• Ability to prioritize and organize workload and meet deadlines.
• Demonstrated ability to establish and maintain satisfactory work relationships with clients and staff.
• Ability to deal tactfully and effectively with coworkers, clients and staff from other agencies.
• Demonstrated skill in using a variety of office equipment and computer software programs.

WORKING CONDITIONS:

1. Physical Demands

• Intermittent physical activity including walking, standing, sitting, lifting and supporting clients.
• May be exposed to occupational hazards such as infectious waste, diseases and chemicals.
• Manual dexterity required to use desktop computer and peripherals.

1. Mental Focus

• May deal with individuals who can, from time to time, be demanding and challenging. Must be able to remain patient and calm, and may have to engage in conflict resolution.

1. Environmental Conditions

• The noise level is generally quiet, but at times noise could escalate.
• Must be able to work relatively independently and deal with issues of personal safety because this position is outside the controlled environment of a hospital.