Human Resources Business Partner, North American Customer Contact Centre

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Title:

Human Resources Business Partner, North American Customer Contact Centre

Location:

Montréal 

Employment Type:

Permanent

Salary:

per year

Job Description:

We're looking for a candidate to fill this position in an exciting company.


  • Acts as a trusted advisor to assigned business/group.
  • Influences and negotiates to achieve business objectives.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Identifies emerging issues and trends to inform decision-making.
  • Monitors and tracks performance on applicable indicators, and addresses any issues.
  • Assists in the development of strategic plans.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Ensures alignment between stakeholders.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Conducts independent analysis to resolve strategic issues.
  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Provides thoughtful and effective coaching to senior leaders to maximize skills/capabilities of the group and creates an environment of high performance and openness.
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Provides advice and guidance to assigned business/group on implementation of wide range of HR topics & solutions.
  • Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.
  • Builds effective relationships with internal/external stakeholders.
  • May network with industry contacts to gather and identify competitive insights and best practices.
  • Provides input into the planning & implementation of programs & solutions and executes within required service level agreements and standards.
  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Appropriate HR designation (i.e. CHRP, ADR) preferred.
  • Must be bilingual (English / French)
  • Knowledge in HR disciplines - In-depth.
  • Risk mindset - In-depth.
  • Systems thinking & agility - In-depth.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Data driven decision making - In-depth.
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Company Info
Bank of Montreal

Company Profile