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Human Resources Business Partner, North American Customer Contact Centre
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Title:
Human Resources Business Partner, North American Customer Contact Centre
Location:
Montréal
Employment Type:
Permanent
Salary:
per year
Job Description:
We're looking for a candidate to fill this position in an exciting company.
Acts as a trusted advisor to assigned business/group.
Influences and negotiates to achieve business objectives.
Recommends and implements solutions based on analysis of issues and implications for the business.
Identifies emerging issues and trends to inform decision-making.
Monitors and tracks performance on applicable indicators, and addresses any issues.
Assists in the development of strategic plans.
Helps determine business priorities and best sequence for execution of business/group strategy.
Ensures alignment between stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Conducts independent analysis to resolve strategic issues.
Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Provides thoughtful and effective coaching to senior leaders to maximize skills/capabilities of the group and creates an environment of high performance and openness.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Provides advice and guidance to assigned business/group on implementation of wide range of HR topics & solutions.
Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards.
Builds effective relationships with internal/external stakeholders.
May network with industry contacts to gather and identify competitive insights and best practices.
Provides input into the planning & implementation of programs & solutions and executes within required service level agreements and standards.
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Appropriate HR designation (i.e. CHRP, ADR) preferred.
Must be bilingual (English / French)
Knowledge in HR disciplines - In-depth.
Risk mindset - In-depth.
Systems thinking & agility - In-depth.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
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Company Info
Bank of Montreal
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