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Summary

The Branch Rental Manager will increase rental margin and revenue. This is done by maximum utilization of vehicles, controlling operational costs and an aggressive marketing strategy to include planning for future customer needs. Responsible for outside sales, customer retention, fleet management, daily cash log and the marketing plan. Insure operational efficiency at the branch through effective people development (hiring, training, supervising and motivating). The results should increase market share, profits and overall rental growth.

Essential Functions

• Outside Sales/Marketing: Sets appointments with prospective customers and performs customer retention visits. Performs customer reviews & surveys to determine if customer is satisfied. Overcomes customer objections and selling the value of the product. Develops fleet planning information with recommendations for Director of Rental
• Rental: Ensures rental contracts are properly completed. Makes certain that customers are being placed in a ready vehicle. Acts as custodian of cash and Rental Assets-Accounts Receivable. Follow ups on problems. Analyze Fleet Management Reports to identify problem vehicles. Check vehicles for physical damages. closing contract and extending it at correct number of days and miles. Ensure maintenance and fleet appearance are at company standards
• Personnel Management: New hire recruitment and selection. Provide ongoing guidance, communication and training. Executes Performance Appraisals. Is aware of the individual's strengths and weaknesses. Develops weak areas into strengths and increases strong points.

Additional Responsibilities

• Coordinate and maintain current accurate data within the company's marketing database
• Maintain and expand relationships with existing customer base
• Maximize rate opportunities within the market place
• Provide rental counter training and supervision
• Performs other duties as assigned.

Skills and Abilities

• Builds and manages effective teams
• Strong verbal and written communication skills
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to simultaneously handle multiple priorities
• High energy and self-motivated with the ability to focus on multiple projects and activities simultaneously
• Ability to listen, write, and speak effectively Inform, explain, and give instructions
• Ability to get both verbal and written communications across having the desired effect
• Possesses flexibility to work in a fast paced, dynamic environment
• Proactively approaches responsibilities
• Goal and detail oriented, drive for results, assertive, deals well with ambiguity and has strong follow-up practices
• Ability to work independently and as a member of a team
• Proficient in Microsoft Office environment advanced required
• Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet advanced required
• Must possess a profound knowledge of rental operations and asset management advanced required

Qualifications

• Bachelor's degree required in Business Administration or equivalent work experience in similar or related industry
• Five (5) years or more Rental or Sales experience required
• Three (3) years or more experience in Rental product line to include outside sales & rental counter supervision required
• Two (2) years or more experience managing others required
• Proficient in Microsoft Office environment advanced required
• Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet advanced required
• Must possess a profound knowledge of rental operations and asset management advanced required

DOT Regulated: No

Job Category: Outside Sales

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at .

Ryder est un employeur offrant l'équité en matière d'emploi. Nous valorisons la diversité et l'inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au .

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.

Requisition ID: R29772

Job Type: Full time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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