At Intact, insurance is not about things. It's about people. It's what we believe, and it shapes everything we do. It's why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.
As Canada's largest provider of property and casualty insurance, we're not only leading our industry, but we're redefining what it means to work for it. As a recognized top employer, we're committed to living our values and supporting our dedicated people who bring their best to work each day because they know their work matters.
About the role
We're looking for a
Field Claims Representative, Property Level II to join our growing team!
As a
Field Claims Representative, Property Level II, your work will have a big impact on providing in person adjusting services to our valued clients in their time of need. Customers will count on you to deliver industry leading customer service, and fair claims handling.
Here are a few ways you'll make a difference: - Investigate relatively complex commercial and personal lines property claims in a timely and respectful manner through communication with customers, contractors, consultants and any other related parties
- Handle field tasks on behalf of telephone adjusters
- Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
- Document the claims file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage
- Analyze the information gathered, interpret insurance policy wordings, determine coverage and assess damage
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims
- Keep up to date on Intact's insurance products, appraisal and investigation techniques, and services
- Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services
** This field role will support the East GTA and Durham region **Qualifications
- University degree or college diploma preferred and/or equivalent business experience
- Chartered Insurance Professional (CIP) designation (preferred)
- Completed or working towards a Chartered Insurance Professional (CIP) designation
- 5 to 7 years experience handling personal and/or commercial property claims with at least partly acquired experience directly in the field
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Strong aptitude for technology with excellent computer skills
- Demonstrates strong problem solving and troubleshooting skills
- Must possess a valid driver's license with a good driving record
- Ability to travel on short notice
Here are a few reasons why others have joined our team: - An award-winning, inspiring workplace that supports its people and recognizes great work
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- Flexibility in how and where you work
- A comprehensive financial rewards program that recognizes your success
- An extensive, flexible benefits package
- An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
- A casual 'dress for your day' culture that encourages you to be yourself
- A $350 annual wellness account that promotes an active lifestyle
Closing Statement
We are an Equal Opportunity Employer At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.
Background Checks As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.
Internal Candidates For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.
Eligibility to Work in Canada It's important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
This posting closes on July 23rd, 2021. #LI-ONTARIOReferral Bonus
This role is eligible for employee referral bonus. #myReferrals1000
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