From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
At Intact, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.
About the role
We're looking for a
Claims Representative, Level II or Level III to join our growing team!
As a
Claims Representative, Level II or Level III your work will have a big impact working within the Dispute Management Team. You will be responsible for overseeing disputes on Accident Benefit files. You will play a fundamental role by assisting in the management of the Alternate Dispute Resolution processes. You will also be responsible for assisting with team priorities including mentoring junior staff.
What you'll do here: - Participate in the management of routine and moderately complex files through the dispute process.
- Represent the company in the negotiation and settlement process at the License Appeal Tribunal.
- Attend License Appeal Tribunal case conferences and hearings
- Participate in Large Loss Meetings on files where appropriate.
- Complete training and coaching initiatives.
- Handle a regular intake of task assignments of License Appeal Tribunal disputes
- Complete regular reporting as required and liaising with Technical Services to ensure appropriate action and reserving is in place.
*Please note: this role can be based in any of our offices*Qualifications
What you bring to the table: - College Diploma or University Degree
- Mediation Alternate Dispute Resolution Certificate preferred.
- At least 3 years of Accident Benefit claims handling experience, with a thorough knowledge of the Statutory Accident Benefits Schedule and experience in handling all level of files including MIG, Basic and Catastrophic
- Knowledge of provincial legislation governing auto insurance, with ancillary legislation.
- Excellent communication and interpersonal skills with all levels of staff.
- Strong negotiation skills
- Excellent customer service skills
Here are a few reasons why others have joined our team: - An award-winning, inspiring workplace that supports its people and recognizes great work
- Stimulating, challenging projects and development opportunities to help you grow your skills and career
- A comprehensive financial rewards program that recognizes your success
- An extensive, flexible benefits package
- An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
- A $350 annual wellness account that promotes an active lifestyle
Closing Statement
We are an Equal Opportunity Employer At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.
Background Checks As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.
Internal Candidates For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.
Eligibility to Work in Canada It's important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.
This posting closes on July 26, 2021 at 11:59 pm.
