Bird Construction is a leading Canadian construction company operating from coast-to-coast and servicing all of Canada's major markets. Bird provides a comprehensive range of construction services from new construction for industrial, commercial, and institutional markets; to industrial maintenance, repair and operations services, heavy civil construction, and contract surface mining; as well as vertical infrastructure including, electrical, mechanical, and specialty trades. For over 100 years, Bird has been a people-focused company with an unwavering commitment to safety and a high level of service that provides long-term value for all stakeholders.
Reporting to the Supervisor, IT Client Services, the Technical Support Analyst will be the first point of contact for our internal IT clients. They will be responsible for taking end-user calls, identifying, researching and resolving IT problems for our company's employees in a responsive, accurate and customer-focused approach.
This position is located in our Mississauga, ON head office.
Responsibilities
Maintain an inventory of installed hardware, software, managing software licensing, and creating policies and procedures for upgrades.
Work in conjunction with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
Analyze and make recommendations for hardware and software standardization.
Create user accounts and manage access control based on company policies and systems.
Configure, test and document hardware and software installations.
Participate in the installation, configuration and upgrade/patching of workplace software, including Microsoft Windows 7/10, Office 2013/2016/365 and other 3rd party software solutions.
Review, test and deploy security patches, including creation of System CenterConfiguration Manager (SCCM) software deployment packages.
Provide first and second level support to resolve desktop issues and taking ownership of the issues until they are resolved.
Maintain a working knowledge of desktop technologies and general knowledge of infrastructure technologies.
Work closely with other IT teams (e.g. Infrastructure Support, Application Support) to resolve infrastructure issues or provide project support.
Participate in the evaluation / implementation of Information Technology Infrastructure Library (ITIL) best-practice/operational processes.
Qualifications
Undergraduate degree or diploma in computer technology, computer science or information systems (or equivalent)
I.T. designation preferred (CIPS, ITIL ,A+, CompTIA, MCSA, etc)
3-5 years' experience working in Information Technology
Willing to obtain Level II clearance with the Government of Canada or any other governing body as required by the position
Hands on experience with:
Help Desk software (ServiceDesk Plus, ADManager Plus, etc)
Dell/HP/Lenovo Desktops, Laptops and Tablets
iOS & Android mobile device support
Active Directory
Citrix & Windows Remote Desktop Services (RDS)
VPN and Remote Access Technologies
Video Conferencing technology
Windows Server 2008 R2, 2012, 2012 R2, 2016 (awareness not administration of)
SCCM (Asset Management, Imaging, Application Deployment)
Windows Defender ATP & CrowdStrike Falcon
Deep knowledge of deskside technologies
Proven commitment to customer service and ITIL best-practice operational processes
Highly developed interpersonal skills and strong customer service orientation
Demonstrates a sense of urgency and strong commitment to achieving goals
Ability to forge, grow and maintain positive relationships with multiple groups
Strong written and oral communication skills
Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
Ability to work within tight deadlines and prioritization of work to achieve them
Strong organization, analytical, critical thinking, problem-solving skills, and a high degree of accuracy and attention to detail
Must hold a clean and valid driving license and have the willingness to travel locally to various office locations
About Us
Safety, sustainability, collaboration, and integrity are core company values that encourage innovation and make a lasting difference in meeting the goals of our stakeholders and the communities in which we operate. We strongly support and encourage employees to get involved and give back in their local communities. We expect our employees to bring their best to work every day and in return, management recognizes and rewards employees for their valued contribution through competitive compensation, robust benefits, health and wellness programs, and learning development opportunities.
Who We Are?
We have proudly served the Canadian construction industry for over 100 years. Our rich history demonstrates our reach and diversity as an integrated, full-service organization serving the commercial and industrial markets. We deliver confidence through a client-centered approach that ensures the highest quality of service, reduces risk, and delivers results.
We provide a comprehensive range of construction services from new construction for industrial, commercial, and institutional markets; to industrial maintenance, repair and operations services, heavy civil construction, and contract surface mining; as well as vertical infrastructure including, electrical, mechanical, and specialty trades. For over 100 years, we have been a people-focused company with an unwavering commitment to safety and a high level of service that provides long-term value for all stakeholders.
Only candidates being considered for an interview will be contacted directly.
Unsolicited resumes and phone inquiries from 3rd party agencies will not be accepted.