Bring your IT career and talents to CDW where you can have a greater impact, be inspired by our mission, and excited about your job and future. The #1 name in Canada for IT services and solutions, we are an innovative Fortune 200 leader driving meaningful technological change for customers in virtually every industry.

We are seeking a talented, versatile, and experienced ServiceNow Developer to administer and develop our internal platform. This is an exceptional opportunity to join some of the brightest, best and most diverse technology minds working in IT today. Tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful, functioning solutions for our customers.

In this key role, we'll look to you to ensure operational excellence in streamlining our business processes using ServiceNow.
What You'll Do

• Be responsible for the administration and configuration of our Managed Services ServiceNow instances
• Work in a Scrum-based Agile development process
• Attend and participate in Scrum meetings
• Assist with user acceptance testing
• Translate requirements/stories and mock-ups into fully functional features
• Develop required integration components with other tools and systems both internal and external to CDW
• Ensure management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
• Ensure all time is recorded accurately and keep the calendar up to date with scheduled activities
  

What You Need to Succeed
Must-Have

• Bachelor of Science in Computer Science or related technical degree or equivalent work experience
• 5+ years working on the ServiceNow platform
• 5+ years experience working for a Managed Service provider
• ServiceNow Certified System Administrator (CSA) current, or within 6 months of hire
• Certifications in ITILv3 or v4
• Self-starter, flexible, adaptable, highly organized, and proactive
• Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
• Experience implementing systems using the Agile/Scrum methodology
• Ability to communicate effectively and in a constructive manner with management, peers, and coworkers
• The ability to assess shortcomings accompanied by viable and effective remediation strategies
• Must exhibit a passion and eagerness for enhancing overall customer experience and operational excellence
• After-hours availability and on-call rotation availability

Nice-to-Have

• Familiarity with Scrum Framework
• Familiarity with Agile Software Deployment
• Experience in a Managed Service Provider environment
• ServiceNow Certified Implementation Specialist for CSM (CIS-CSM) or SIR (CIS-SIR) or ITSM (CIS-ITSM), current or within 6 months of hire
• Fluency in French

Who we are:
CDW is a leading technology solutions provider to business, government, education, and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology landscape.

The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts, and other generous perks.