Job Description
Discover your Calling! At Rosewood, Relationship Hospitality. It's in our genes - a natural desire to deliver meaningful and heartfelt experiences. "It's a calling". At Rosewood Hotel Group we work instinctively and from the heart to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships.
Here, we do what we were born to do.
Rosewood Hotel Georgia is looking for a
Security Manager. Working in the fast-paced, dynamic environment of Rosewood Hotel Georgia, the Security Manager to manage and supervise the day-to-day operations and Security team, to ensure the safety and security of all guests, hotel staff and property.
Key Responsibilities:
- Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Managing Director for comments and follow-up.
- Maintain accurate and complete records of all guest and employee accidents and incidents.
- Review the hotel status and follow up actions with the previous shift officer.
- Issue radios, beepers, keys to designated hotel internal guests. Maintain accurate records and ensure the safekeeping of such.
- Ensure all non-hotel employee arriving at employee entrance are properly escorted while on property.
- Inspect internal guests' packages, purses, bags, etc. as internal guests enter or leave the property.
- Provide escorts as necessary.
- Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented.
- Handle deliveries received during non-business hours.
- Work with outside agencies (i.e., police). Coordinate emergency situations.
- Monitor surveillance cameras. Investigate duress alarms.
- Patrol the property with specified equipment, checking all designated points and document all actions taken. Resolve safety hazard situations.
- Investigate suspicious persons on hotel property.
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guests' complaints, complete documented reports.
- Respond to the scene of external guests and internal guests' accident promptly; administer first aid in accordance with the Workers Compensation Board/CPR;
- Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
- Act without prior approval and with full authority within his/ her scope to ensure that all policies and procedures are followed.
- Establish and maintain good control procedures for the lost and found department.
- Develop and update all emergency/ fire procedures and ensure that staff is fully conversant with all the above. Handle emergency situations when necessary.
- Develop, maintain and update preventive safety and security programs.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Take necessary action with regard to personnel (i.e., hire, evaluate, discipline and termination) as required.
- Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
- Participate in and develops training programs for staff.
- Maintain high morale, minimizing turnover and concentrating on staff developments.
- Conduct monthly departmental meetings. Maintain effective flow of communication within the department.
- Handle all guest-related incidents, as necessary.
- Other duties as required.
