Technical Support Engineer

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Title:

Technical Support Engineer

Location:

Richmond 

Employment Type:

Permanent

Salary:

per year

Job Description:

Description:

Change Healthcare is looking for a Technical Support Engineer to add to their current team. This position is responsible for providing remote systems support and maintenance for mission-critical Radiology imaging and workflow systems that are deployed at customer facilities around the world.

A training and mentorship program will be provided on all of the product offerings of Change Healthcare in order to obtain specialized knowledge and professional judgment to investigate and analyze issues to help in problem solving and resolution to root cause. This role requires solid organizational skills and the ability to work in a fast paced environment with the opportunity for career growth who can think outside of the box.

Responsibilities:

- Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions from clients across the world

- Providing hardware support and diagnosing of hardware malfunctions to customers and fellow support team members

- Initiating calls for customers to have defective hardware parts serviced and replaced with external Hardware suppliers; including but not limited to; HP, DELL and IBM

- Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: proprietary Change Healthcare software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases

- Liaison with internal teams within Support as required to deliver on customer requests

- Perform scheduled preventative maintenance and systems administration functions at customer facilities

- Contribute to a fast-paced and highly collaborative team based work environment

- Basic critical thinking and problem solving skills with the ability to develop in-depth product knowledge and a commitment to continuous learning and personal development.

- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained

Qualifications:

- Understanding of Networking fundamentals, Windows Operating System and related desktop technologies, Server support within Windows (and virtualization technologies) and workstation hardware

- Troubleshooting skills and the ability to systematically approach complex hardware and software problems involving multiple technologies; ability to think outside of the box.

- Strong remote support experience (phone, email, remote access tools) for over 100 external end users (not internal people within the same office)

- Strong customer service skills and ability to communicate with end users of all sorts, as this role deals with technical and non-technical people across the world, and users working within clinics and hospitals who are often harder end users to deal with (high-stress environment, little time for downtime, etc.)

**Any software support within healthcare would be a bonus, or software support with proprietary applications to show an ability to learn**

**A Bachelor's Degree in Computer Science/Engineering or Computer Technology Diploma or MCSE, A+, and other technical certifications is a plus**

Skills:

application support, software support, remote support, help desk, windows, remote systems administrator

Top Skills Details:

application support, software support, remote support, help desk, windows, remote systems administrator

Additional Skills & Qualifications:

- Excellent verbal and speaking skills in the language that support will be provided

- Solid written business communication skills

- Strong customer service skills.

- Highly developed organization skills and an ability to multitask in a fast-paced environment with competing priorities

- Ability to think outside of the box when troubleshooting issues (not just one way to solve something).

Candidates should also know the following:

- How to analyze log files/event logs (explain what they are and how they're used)

- What Windows Domain is and how it's used

Experience Level:

Entry Level

Contact Jasper at 778- 868- 1222 or email directly to to be considered for this opportunity.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d'un nouveau monde d'opportunités. Nous sommes une équipe solide de personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l'industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C'est le pouvoir d'un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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TEKsystems

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