Director, Service Delivery



Director, Service Delivery



Employment Type:



per year

Job Description:

We're looking for a candidate to this position in an exciting company.

  • Actively participate in project kick-off and ongoing project oversight, serving as a point of escalation for any delivery issues which may arise
  • Guide, mentor and manage PS team, maintaining accurate and timely project status reports on active engagements, including resource/budget tracking, milestone achievement, and work quality
  • Lead team in the development of consulting methodologies & best practices
  • Work with the Development team to streamline and optimize processes and tools
  • Work with Sales team to refine pre-sales processes including discovery and contracting
  • Undertake the design, development, and go-to-market strategies for new services as customer needs evolve and emerge
  • Support the development of Statements of Work based off of pre-sales meetings and discovery, supporting the process by conducting discovery while training other internal and partner resources to expand our reach and throughput in the future
  • Continue building programs focused on Customer education, technical and branding consultation, as well as product implementation.
  • You have experience managing cross-functional projects and working with internal and external teams
  • You are an excellent communicator - you have a way with words & can connect easily with others
  • You have a passion for constant improvement - always looking to do things better (both personally, as part of a team and for the company)
  • You are capable of prioritizing and allocating resources to/focus efficiently on multiple projects
  • You have experience leading product and delivery conversations with customers within the SaaS space in an enterprise environment and demonstrate excellence in customer service
  • You are able to understand and accommodate competing political demands in customer organizations and display strong situational analysis, problem solving and decision making skills
  • You have experience in negotiating, active listening, and building relationships to further enhance team's contribution to company's success
  • You are proactive; a tenacious self-starter to the core
  • You are experienced working with and deploying SaaS solutions
  • You have a good understanding of web-development as pertaining to SaaS solutions
  • Highly organized and detail focused
  • Comfortable working in a matrix management environment, having the ability to influence people and decisions without direct management authority
  • ITIL & PMP Certification or experience strongly preferred
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