WE NEED YOUR CUSTOMER SERVICE EXPERIENCE!!

BRAND NEW STATE OF THE ART DEALERSHIP, 45 BERGEN CUTOFF ROAD! Beautiful 80,000sqft 35 bay very busy dealership looking for a service writer! Join a great team family environment where we put culture as first priority. Come see the new exciting things we are doing at Transolutions Truck Centres!!

Job Summary:

Providing first-class industry leading solutions begin with talented and highly motivated individuals. Transolutions Truck Centres, the largest commercial vehicle dealership in the Manitoba market, invites you to join our dynamic workforce. As a part of Daimler Trucks, Transolutions Truck Centres, represent the largest and most innovative company in the Canadian and North American commercial vehicle market. Industry leading products, advanced technology, and our strong commitment to responsive customer relations makes it easy to understand why Freightliner is the best-selling brand of heavy-duty trucks in Manitoba.

Job Overview:

The Service writer is the primary liaison between our customers, and the Service Department. The Service Advisor is responsible for assisting customers with their vehicle repairs and service requirements, and for ensuring the customer's satisfaction with their vehicles and the dealership.

Responsibilities and Duties:

Interact with customers in order to obtain service and repair-request information, and clarify description of symptom & mechanical problems.

Work closely with technicians to relay information to the customer, provide estimate

Prepares Repair Orders in the Service department's database system.

Create estimates of cost and time needed to do the repairs, and obtain customer's approval of estimates.

Verify warranty coverage by examining vehicle records and manufacturer's database systems. Explain warranty provisions and exclusions to customers.

Verify customer account status and methods of payments.

Periodically check on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; Obtain customer approval to do additional work and explains the work performed and the charges being billed.

Carry out after sales follow ups to build and maintain positive relationships

Qualifications and Skills:

A positive attitude

Passion, drive, willing to learn

Willing to go the extra mile for a team member or a customer

Team player with solid Customer Service focus

Strong problem-solving skills

Must be able to handle challenging situations with grace

Excellent communication skills

Professional personal appearance

Job Type: Full-time