Primary Purpose:
Responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement.
Essential Duties and Responsibilities:
- Train, coach and develop installation subcontractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Ensure jobs are installed daily to improve location attainment and effectiveness
- Responsible for driving proficiency and efficiency amongst installation subcontractors
- Installation training subject matter expert - able to teach all aspects of installing company products in all types of homes
- Able to identify weaknesses of individuals and teams and create or co-create ad hoc training events to address weaknesses
- Works with the Installation Managers on individual performance, abilities, and capacities of the installers
- Partner with leadership on identifying systemic training gaps and propose solutions to address gap
- Ability to frequently travel (approximately 75%)
Minimum Skills and Competencies:
- 3+ years of successful experience in home construction, remodeling, and/or installation
- Track record of successfully training, coaching, onboarding subcontractors
- Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities
- Ability to teach others through hands-on and documentation-based learning methods
- Excellent verbal and writing skills
- Excellent presence and communication skills in presentation situations
- Strong customer service focus and ability to interact with customers
- Basic computer proficiency with Microsoft Outlook, Word, Excel
- Ability to lift to 50 pounds