Humanify is looking for an Account Executive for one of his client specialized in Background check all around the world.
Position Summary:
Reporting to the Sales Manager, the Account Executive (Business Development) is responsible for managing the end-to-end sales cycles within their sales channels. In this function, they must ensure that all sales are handled according to established guidelines and according to company procedures with a focus on developing new business.
The Account Executive is expected to be well organized, detail-oriented and able to work well in both a team and solitary environment. They are expected to have excellent communication skills and fluent in English, above average customer service focus and be able to work in a fast-paced environment.
The Account Executive must work closely with all other Account Executives and Account Managers within the group and ensure that open communication and customer service is achieved at a high level. They must have a good understanding of and always adhere to applicable legislation.
Responsibilities:
To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the Account Executive (Business Development) shall :
- Direct sale of background screening solutions to the enterprise/SMB segment within Ontario and Western Canada
- Develop and implement a sales strategy in line with exceeding annual quota ∙ Represent the company at trade shows and industry events across Canada ∙ Identify, solicit and qualify potential customers.
- Assess business needs and propose appropriate solutions
- Prepare and deliver strong strategic proposals and presentations to varying levels within targeted companies
- Provide support and customer service to existing customers
- Prepare service offerings and negotiate contracts/pricing
- Participate actively in sales team meeting
- Take part in sales meetings/training sessions (occasionally held off-site)
- Keep abreast of the competition, of recent developments in background screening industry, and of market conditions
- Develop and maintain good business relationships
- Identify new business opportunities with existing customers
- Respond quickly and effectively to customer requests or refer them to the appropriate person
- Effectively manage and resolve complaints in accordance with company guidelines and escalation procedures
- Act as liaison between customers and the operations team to ensure a full and appropriate resolution
- Meet and exceed customer expectations
- Meet deadlines
- Launch new accounts and train clients
- Perform other tasks as may be assigned by management.
Profil
Knowledge and Education
∙ Post-secondary degree
∙ Excellent written and verbal communication skills in English, French (an asset) Experience, Skills and Abilities
∙ At least three (3) years of experience in account management or sales
∙ At least two (2) to five (5) years of experience in customer service
∙ Knowledge of customer service principles and practices
∙ Knowledge of sales principles and fundamentals
∙ Excellent interpersonal skills
∙ Good problem-solving skills
∙ Good standard IT skills and knowledge of desktop tools (Office suite, Internet, CRM system)
∙ Ability to work in a changing environment
∙ Ability to manage work independently and have a professional attitude ∙ Initiative
∙ Experience working in a stressful environment
∙ Ability to meet deadlines
Informations contractuelles
- Flexibility on working hours
- Full remote for the moment , one or two days at the office after the Covid
- Very interesting salary + monthly bonus