Position Summary:

Reporting to the Sales Manager, the Account Executive (Business Development) is responsible for managing the end-to-end sales cycles within their sales channels. In this function, they must ensure that all sales are handled according to established guidelines and according to company procedures with a focus on developing new business.

The Account Executive is expected to be well organized, detail-oriented and able to work well in both a team and solitary environment. They are expected to have excellent communication skills and fluent in English, above average customer service focus and be able to work in a fast-paced environment.

The Account Executive must work closely with all other Account Executives and Account Managers within the group and ensure that open communication and customer service is achieved at a high level. They must have a good understanding of and always adhere to applicable legislation.

Responsibilities:

To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the Account Executive (Business Development) shall :

• Direct sale of background screening solutions to the enterprise/SMB segment within Ontario and Western Canada
  
• Develop and implement a sales strategy in line with exceeding annual quota ∙ Represent the company at trade shows and industry events across Canada ∙ Identify, solicit and qualify potential customers.
  
• Assess business needs and propose appropriate solutions
  
• Prepare and deliver strong strategic proposals and presentations to varying levels within targeted companies
  
• Provide support and customer service to existing customers
  
• Prepare service offerings and negotiate contracts/pricing
  
• Participate actively in sales team meeting
  
• Take part in sales meetings/training sessions (occasionally held off-site)
  
• Keep abreast of the competition, of recent developments in background screening industry, and of market conditions
  
• Develop and maintain good business relationships
  
• Identify new business opportunities with existing customers
  
• Respond quickly and effectively to customer requests or refer them to the appropriate person
  
• Effectively manage and resolve complaints in accordance with company guidelines and escalation procedures
  
• Act as liaison between customers and the operations team to ensure a full and appropriate resolution
  
• Meet and exceed customer expectations
  
• Meet deadlines
  
• Launch new accounts and train clients
  
• Perform other tasks as may be assigned by management.
  
  

Knowledge and Education

∙ Post-secondary degree

∙ Excellent written and verbal communication skills in English, French (an asset) Experience, Skills and Abilities

∙ At least three (3) years of experience in account management or sales

∙ At least two (2) to five (5) years of experience in customer service

∙ Knowledge of customer service principles and practices

∙ Knowledge of sales principles and fundamentals

∙ Excellent interpersonal skills

∙ Good problem-solving skills

∙ Good standard IT skills and knowledge of desktop tools (Office suite, Internet, CRM system)

∙ Ability to manage work independently and have a professional attitude ∙ Initiative

∙ Experience working in a stressful environment