OUR CLIENT is a global flooring company that specializes in providing beautiful, responsible flooring solutions. At OUR CLIENT, we believe protecting our environment is more crucial today than ever before. We are committed to creating the most beautiful and practical floors available but not at the expense of the environment. For 33 years, innovation has been in OUR CLIENT's DNA. Since our founding in 1988, we have been creating and delivering innovative flooring solutions to homeowners, builders and property managers, using the latest technologies. Starting off as a pioneer in floating floors, OUR CLIENT has grown and now has numerous unique and exclusive products.

The Opportunity

OUR CLIENT is looking for a IT Technical Support Analyst who can bring their experience and knowledge to an entrepreneurial and innovative team. Reporting to the Manager for IT & Business Processes, this role is based in Mississauga head office location. Candidates should be prepared to work in the office 2-3 days/week while closely following OUR CLIENT Covid Work Safe Procedures.

Overview

Provides support for the company's IT equipment, including networking, hardware, software, and telecommunication equipment. Manages, supports, and performs software installation, configuration, server upgrades, and troubleshooting of all infrastructure. Provides technical support/services to users by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked computer systems. Provides user support and customer service on OUR CLIENT supported computer applications, hardware/software equipment, platforms. Troubleshoots problems and resolves issues with the appropriate action.

What you will be doing?

Technical Support/Service

• Provide technical support and problem resolution to all external and internal teammates.
• Manage and track user support requests to ensure timely resolution.
• Troubleshoot user issues with all hardware and software, including our ERP.
• Provide emergency after hours tech support to all users.

Hardware / Software / Infrastructure Support

• Ensure all hardware is up to date with software updates.
• Provide hardware support for all servers.
• Responsible for all software applications installed on servers and computers.
• Responsible for the overall health of all servers and computers.
• Create and manage scripts to support automated tasks / processes for daily network health check logs, email, and system logs.

Network Technical Support

• Ensure all network equipment is up to date with software updates.
• Perform new computer software installs, system upgrades, and installs patches.
• Assist in administration of all network servers, network platforms, computers, corporate/system accounts, and passwords.
• Assist in administration of hardware, software, and networks.

Telecommunications

• Administer and configure digital phone/voice mail system servers.
• Program phone sets and voice mail.
• Setup and support all team members mobile devices.

IT Training

• Provide training to non-technical, internal users for application functionality, and process procedures.
• Conduct IT orientation for new teammates.

IT Procedural Documentation

• Provide IT technical and procedural diagrams and process documentation.
• Provide and maintain current technical documentation of system designs, topology, and procedures.

Qualifications

• Post-secondary diploma or Degree.
• Bachelor's Degree or Diploma in Computer Science or related field preferred.
• 2+ years of experience in a system support/help desk or network administration role.
• Experience with Microsoft Windows 2008/2012/2016/2019 servers, domains, MS Active Directory methodologies, IIS, and networking protocols.
• MCSE and A+ would be an asset.
• Thorough knowledge of PC operating systems, applications, and technologies.
• Knowledge of Microsoft Exchange.
• Technical knowledge of TCP/IP, DHCP, DNS, and other routing protocols.
• Experience with VMware vSphere, an asset
• Experience with Microsoft Dynamics NAV, an asset.
• Proficient with Microsoft Office.
• Ability to communicate effectively (both orally and in writing) technical information to technical and non-technical personnel.
• Excellent client interface capabilities.
• Strong technical aptitude and user support experience with a customer driven attitude.
• Ability to troubleshoot and to identify causes of operating errors and to determine best resolution.
• Ability to conduct research into software issues and products.
• Aptitude for learning software quickly with minimum instruction.
• Passion for technology, and multiple project deliverables and the ability to be proactive at recommending technology improvements to increase reliability, security, performance and functionality of the databases & IT infrastructure.

Benefits of Working at OUR CLIENT:

• Opportunity to work with industry leaders.
• Work within a face paced, innovative and passion driven organization.
• Opportunity to make a difference through OUR CLIENT Employee & Community Engagement initiatives.
• Competitive and comprehensive benefit program.

OUR CLIENT Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Experience:

• Active Directory: 1 year (required)
• Microsoft Exchange: 1 year (required)
• Office 365: 1 year (required)
• VMWare: 1 year (required)

Work remotely:

• Temporarily due to COVID-19