Role Summary The Security, Health and Safety Manager is responsible for managing the security, health and safety functions and services for the resort. This position will coordinate all resources necessary to ensure a premium standard of presentation and confidence in the safety and security throughout the resort. Security services will be provided in all common resort spaces along with optional in-residence and in-boat services for homeowners, members and guests. Health and safety responsibilities will include both public spaces and all employee areas and functions. The Security, Health and Safety Manager interacts with a diverse group of external and internal contacts, requiring strong leadership and excellent customer service skills.
Responsibilities
- Lead the day to day security, health and safety operations of Friday Harbour
- Responsible for staffing, scheduling and operation of security, health and safety services
- Maintain superior customer relations by acting as a liaison between Friday Harbour, homeowners, members and guests
- Monitor, control and patrol club houses, retail outlets, offices, operations building, residence units and general common resort areas such as the boardwalk and marina slips
- Develop, operate, manage and maintain software and hardware for security systems' including but not limited to: CCTV, Access control, waivers, key control, incident management, parking enforcement and panic devices
- Coordinate with onsite Property Management of Condominium Corporations to facilitate security services for the various condo corporations
- Responsible for planning, ordering, receiving and stocking all necessary security system supplies
- Responsible for planning and implementing the parking control and enforcement program
- Coordinate department orientation and training in compliance with the Occupational Health and Safety Act
- Coordinate with Marina employees to handle boater or resident queries and requests on security, health and safety issues
- Together with departments coordinate and execute on requests for temporary security monitoring services for residence and condo rental units
- Effectively manage a team of full time, part time and seasonal employees
- Plan, track and control financial operating budgets and capital expenditures
- Develop and maintain departmental operational policies and work procedures
- Create departmental business plan on annual basis
- Participate in monthly layered progress audits on business and safety performance to plan
- Develop and maintain task analysis maps for routine staffing assignments
- Manage Health and Safety program for the resort, working closely with Chief Executive Officer and Chief Property Officer to ensure all legislation, acts and regulations are being followed to ensure a safe work environment
- Direct, manage, guide, and provide advice to the Security, Health and Safety department, leadership team and employees of Friday Harbour
- Oversee the development, assessment, facilitation and legislative compliance of health and safety programs and initiatives to ensure a safe and healthy workplace
- Focus on compliance and communication of COVID 19 pandemic response program in compliance with legislation, government framework and industry best practices
- Lead facilitator of the Joint Health and Safety Committee
- Lead the centralized development and management of all health and safety policies, programs and procedures
- Work closely with Human Resources to ensure record keeping of health and safety employee training and certificates are current
- In partnership with Human Resources department monitor and track employee training
- Together with all divisions and departments, ensure departmental health and safety plans, policies, programs and procedures are documented, implemented and meeting legislation for individual departments
- Work closely with leaders to maintain a hazard identification and risk analysis for all operating departments and business units
- Responsible for developing and maintaining procedures for first response, asset protection and business contingency plans
- Champion the security incident reporting process for the resort, including homeowner, member, guest or employee involvement
- Review opportunities for improved productivity and greater efficiencies
- Prepare various accounting summaries and reports for financial purposes
- Ensure that applicable policies and procedures, regulatory ordinances, governing laws and generally accepted protocol and practices are followed
- Establish and communicate clearly defined goals and objectives for department employees
- Direct and supervise the Security, Health and Safety employees, ensuring the successful internal operations of the department including; professional and courteous customer service, complete utilization and accuracy of management software system, proper training and supervision of all employees to ensure respectful behavior toward the guests and their property
- Develop and maintain a working relationship with delegates from local emergency services such as police, fire and emergency medical services, Ministry of Labour and Simcoe Muskoka District Health Unit
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required
- Other duties as assigned
