Hospitality and Food Service Jobs seeker

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Resume ID:

612534

Location:

Santo Domingo 

Category:

Sales, Tourism, Hospitality, Food Service

Desired Salary:

3750-5000 per month
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Resume Views:

20

Postal Code:

11202

Employment Type:

Full Time, Permanent

Posted:

08.19.2018
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Objective:

To obtain a challenging position for professional growth and to make significant contributions in tourism destination. To further develop and apply my and my colleagues’ experience, teamwork, and creative thinking to assure highest quality services for guests, I have been an extremely loyal, hard-working and reliable employee over the last twenty years working in the hospitality industry. As well as the vast degree of experience gained in all operations of the hotel business I believe that my greatest strengths are excellent customer service skills and attention to detail.  I would like to carry my skills to a new working position expanding my knowledge and ability to excel in hospitality further, I am motivated and ambitious, taking every opportunity for promotion and extending my knowledge of the hospitality industry, I pride myself in maintaining a smart and well-presented appearance at all times and have a very professional manner when dealing with guests and colleagues alike.

Education:

09.18.2000 - 08.30.2003
Escuela Nacional de hosteleria y turismo de santo domingo
Hospitality
Certification


Work Experience:

05.16.2010 - 08.19.2018
Front Desk Manager & Guest Services Manager
Royal Caribbean International | Hospitality-Hotel
Career Details 2010 - Present
Royal Caribbean International (Cruise Line) Miami
Front Desk Manager/Guest Services Manager (In Land Base Hotel Room Division Manager/ Resident Manager)
 
Responsible for assisting the Guest Services Manager in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance to Vision and Mission Statement. Takes ownership and accountability for reacting to guest feedback and requests effectively and efficiently. Through maintaining a detailed knowledge of all guest ratings and comments establishes a culture throughout the Front Desk team for owning issues and resolving to the full. As Front Desk Manager I will also assist the Guest Services Manager to ensure that at all times the Front Desk team is empowered to achieve these goals and establishes a reputation for prompt and industry leading service. Also use every guest issue as an opportunity to coach and mentor the Front Desk team, emphasizing empowerment and focusing on a desire to find permanent solutions to guest feedback.
 


Total Years Experience:

20

Skills:

Speaks Various Language:
Fluent: Italian, Portuguese, Spanish, English, and Basic French & German.

Courses & More:
  • Certified Lifeboat Commander Course
  • Certified Hospitality Supervisor
  • Crowd Management
  • Basic First Aid
  • SSOT
  • Train the Trainer
  • Leadership
  • Developing Leaders
  • Care Team Associate
  • Harassment, Sexual Ethics & Zero Tolerance
  • Cultural Diversity
  • OPP/Norovirus Training
  • Security Awareness
  • Waste Management
  • Business Ethics
  • Assist Guests with Disabilities
  • Narcotics Smuggling & Substance Abuse
  • See Something Say Something
  • Guest Service Recovery
  • Personal Protection Equipment
  • Work Place Safety
  • CRISIS MGT HUMAN BEHAVIOR
  • Zero Tolerance
  • ALPS 1 & 2 Certification
  • Leadership Self Awareness
  • Power Of Communication
  • Coaching for maximum results
  • Authentic Leadership
  • Leading Others Through Chance
  • Delegating for Peak Performance
  • Effective Management for effective Gaps
  • Enhancing your leadership Presence
  • Keys to emotional intelligence
  • Managing your business performance
  • Managing Difficult Conversation
  • Serve Safe (Alcohol License USA) Orlando Florida
  • Food Management Certification (USA) Orlando Florida
  • Food Handler Certification (USA) Orlando Florida


Served on numerous ships, across the Royal Caribbean International fleet, in a range of geographical locations, including the Caribbean, Europe, Australia, Middle East & Alaska. Gained knowledge of various cruise markets and finding ways to constantly improve on the overall product delivery. Overall responsibility for managing a successful Front desk, Print shop, Groups, Boarding / Departure, Guest Conduct policy management, Guest manifests & Immigration Documentation control, all ensuring to a common goal to provide an exemplary Service to our guests. Revitalization Projects those including- Radiance of the Seas (1,098 Rooms), Brilliance Of the seas (1,098 Rooms), Liberty of the seas (1,817Rooms), Jewel of the seas (1,098 Rooms), Majesty Of the seas (985 Rooms). Involving Training & developing staff, Contractor berthing, Documentation control involving Visa & Passport verifications, coordinating with Vendor companies, Safety drills involvement and various other revitalization challenges. Strategy and Benchmarking- Creation and implementation of new team building initiatives with a dominant emphasis of Effective Delegation, Time Management and Accountability with respective operations. Communication & Satisfaction- Achieved a much improved flow of critical operational information with major focus on ensuring Crew and Guest Satisfaction. Innovation and Project development- Successfully Pioneered First Contact Problem Resolution, Debark Program and various other company initiatives before role out to fleet.Standardizing Processes- Involved with creating Standard operating Procedures for new itineraries, challenged process and focus areas.

Occupations:

Customer Support: Call Center, Customer Training
Food Services-Hospitality: Food & Beverage Serving, Food Preparation-Cooking, Front Desk-Reception, General-Other: Food Services, Guest Services-Concierge, Guide (Tour), Host-Hostess, Restaurant Management
User Info

Joel Sanchez Caceres
Santo Domingo, Dominican Republic