Customer Service Representative

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Resume ID:

612472

Location:

Delhi 

Category:

Administration & Support Services, Customer Service, Call Centre, High Tech, Computer, Internet, Software, Retail / Wholesale, Tourism, Hospitality, Food Service, Transportation, Trucking, Warehousing

Desired Salary:

$40,000.00 per month
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Resume Views:

12

Postal Code:

V5K 1B1

Employment Type:

Full Time, Permanent

Posted:

06.12.2018
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Objective:

I am writing to express my interest in the Customer Service Rep position.

 

I possess a High School Degree and 6 years of extensive experience in this field. Due to my enthusiasm and commitment customer services career, I have the ability to become a central member of your team.

 

Based on my understanding of your Customer Service Rep position and your organization, here are the highlights of my qualifications and background that seem most relevant to meet your needs:

 

  • Highly skilled in listening and responding to customers’ needs and concerns

 

  • Demonstrated ability to provide information regarding products and services

 

  • In depth knowledge of taking orders, determining charges, and overseeing billing

    or payments. 

 

  • Track record of reviewing and making changes to customer accounts.

 

  • Proven record of handling returns or complaints.

 

  • Able to record details of customer contacts and actions taken.

  

  • Comprehensive knowledge of researching answers and solutions.

 

    Furthermore, I have a professional demeanour, and good  communication and negotiation skills. My enclosed resume gives complete details about my qualifications and capabilities.

 

  As an experienced Customer Service Rep, I would welcome the opportunity to further discuss my qualifications and skills  in detail. I can be reached at [+91 11 9560657638] or via e-mail at [rajivvbajaj@yahoo.com].

 

 Thank you for your time and consideration. I look forward to hearing from you soon.

 

Education:

06.28.1985 - 05.31.1987
K J Somaiya College of Science

High school


Work Experience:

04.01.2010 - 06.30.2018
Sr. Customer Service Representative
HCL Technologies Ltd | Customer Service
Deals with customers in US and Asia Pacific Region.
Solve queries related to Technical, General.
Handle escalation issues.
Provide Professional Customer Service.
 


Skills:

My background in customer relations and service, coupled with my comprehensive language training and academic background, would enable me to make a valuable contribution to a position serving customers of your excellent. I possess a High School Degree and 7 years of extensive experience in this field. Due to my enthusiasm and commitment customer services career, I have the ability to become a central member of your team. I made it a point to gain work experience while in school, thus demonstrating a solid work ethic and no fear of rolling up my sleeves and getting the job done. My academic courses have required me to possess a vast knowledge of Technical Support / Customer Service. I am also adept at business troubleshooting and problem solving – identifying and analysing marketing- and management-related issues and developing innovative solutions.

Occupations:

Administrative-Clerical: Administrative Support, Data Entry-Order Processing, Executive Support, Filing-Records Management, General-Other: Administrative-Clerical, Office Management
Customer Support: Call Center, Customer Training, General-Other: Customer Support-Client Care, Reservations-Ticketing, Retail Customer Service, Technical Customer Service
Installation-Maintenance-Repair: Computer-Electronics-Telecomm Install-Maintain-Repair
IT-Software Development: Desktop Service and Support
Logistics-Transportation: Cargo and Baggage Handling
Sales-Retail: Retail-Counter Sales and Cashier, Technical Presales Support & Technical Sales, Travel Agent-Ticket Sales
Security-Protective Services: Customs-Immigration
User Info

Rajivv Bajaj
Delhi, India

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