IT Infrastructure / Program Manager


Resume ID:





Engineering & Sciences

Desired Salary:

$10,000.00 per month

Resume Views:


Postal Code:

T5A 0C7

Employment Type:

Full Time




Datacenter manager with BE and +17 years of experience in IT Infrastructure and project management. Seeking to leverage my technical and professional expertise to grow in the role of IT manager.


09.01.1992 - 06.30.1997
National Technical University of Ukraine
Enigeering Mechanics
Bachelor’s Degree

Work Experience:

01.23.2015 - 02.28.2017
Sr. Manager
Bharti Airtel Ltd. | Telecommunications
Responsibilities include managing infrastructure and data center support with a footprint of 300+ Enterprise class arrays having over 25 PB of capacity, over 5000 mission critical servers, 70+ Enterprise class tape libraries with over 100 thousand tapes and top of the line backup appliances with 4 PB capacity. While physical servers are used as per business requirement, virtualization also consumes large part of overall infrastructure.
Major Projects:
Storage Refresh: As part of IT infrastructure refresh, migration of identified arrays to new generation enterprise arrays.
  1. Migration of 43 Enterprise class storage arrays to 7.
  2. Refresh of overall 3.5 PB capacity ~ 15% of overall storage infra.
  3. Reduction in DC racks from 85 to 12.
  4. 50% reduction in SAN ports used by old storages vs new.
Disk Based Backup: Bharti Airtel had little over 100 thousand LTO tapes in environment, with an objective to go tapeless while still meeting business requirements following has been executed as part of Phase 1.
  1. Deployment of disk based backup appliances with 3 PB capacity.
  2. Migration of one of largest DB2 instance of approx. 450TB to backup appliances while reducing backup window by 30% and media by 3000.
  3. Reduction of another 17% tapes by migrating operational backups to appliances.
  4. Phase 2 deployment should bring down media consumption by another 25% by reducing media count to 60 thousand.
Private Cloud: With an objective to provide self-service to business users for provisioning of infrastructure on demand, Airtel’s private cloud was conceptualized. Responsibilities for projects are:
  1. Formation of a new team with required skills to support infrastructure in 24x7 environment.
  2. Deployment of infrastructure in multiple DCs across India.
  3. Rollout of SDDC (Software defined data center) to achieve borderless DC using NSX as underline technology.
  4. Commissioning of enterprise class arrays of 4 PB capacity
  5. Installation and commissioning of compute with over 12000 cores and over 100 TB memory
  6. DR for critical workloads using VMWare SRM
  7. Deployment and integration of backup appliances with over 1200 TB capacity for data protection.
  8. Self service module for end users for provisioning on infrastructure on demand.
SAN Fabric: SAN fabric refresh of aging infra to latest director class switches while achieving following business benefits:
  1. Refresh of approx. 5000 SAN ports to 3500 ports on 16G connectivity while reducing SAN infra by 15%.
  2. Moved away from core-edge topology. All endpoints are now connected to Directors.
  3. Deployment of ICLs across multiple DCs, with this 3 DCs are interconnected while forming single fabric.
  4. Migration from conventional cabling to future proof modular structured cabling, that can be up scaled 10G / 16G to 40G / 100G without any change in cabling infrastructure.
Insourcing: As most of infrastructure is managed by different partners, with an objective of cost optimization for infrastructure management and development of in-house skills, insourcing was planned. Which resulted in:
  1. Building of a new team with various skills and SMEs primarily on virtualization, H/W, OS, Backup, SAN and Storage technologies.
  2. Infrastructure support for various projects
  3. 200+ physical servers of Cisco USC, Dell and HP
  4. 7 storage arrays of approx. 2 PB capacity (Hitachi, HP and EMC)
  5. Over 1200 VMs on MS Hyper-V, Red hat Hypervisor and VMWare
  6. Reduction of infrastructure support cost by 75%
Foundation services: In order to support new private cloud environment, basic infrastructure was needed which consists of following technologies and is working efficiently to support business needs.
  1. Anti-Virus – Deployment of Symantec AV for private cloud.
  2. Backup – Commissioning of Veritas NetBackup to support approx. 1 PB data backup.
  3. Monitoring – Rollout of MS SCOM, MS SCCM, VMWare VROPs, Oracle OEM, HP IRS, EMC ESRS, Dell OME etc

10.15.2014 - 01.22.2015
Sr. Project Manager
Wipro Technologies Ltd. | Information Technology
Wipro Ltd is a $ 7.3 billion global information technology, consulting and outsourcing company with over 150,000 employees serving clients in 175+ cities across 6 continents.
Worked as Senior Project Manager with global SI division and managed large IT projects which included planning and consolidation of data center, building of new Infrastructure consisting of storages, compute, backup, network & security gears on physical and virtualized platforms. Responsible for planning, execution and monitoring of project throughout its lifecycle.

04.05.2004 - 10.14.2014
Group Manager
HCL Technologies Ltd. | Information Technology
HCL Technologies Ltd. is a $ 6 Billion Enterprise and one of the leading IT companies in India, having presence in 31 countries. With over 85000 employees on board, HCL is supporting large client base from different industries such as financial services, manufacturing, consumer services, public services and healthcare.
Was part of Global IT team managing HCLs IT infrastructure. With a team size of approx. 50 members, I managed three core data centers and multiple services while ensuring that all required SLAs and compliances are met. I was also engaged in multiple projects linked with migrations, consolidations, upgrades and deployment of new technologies.
Role and Responsibilities:
Team Management
  • Build a positive, collaborative working environment for the team
  • Coaching and mentoring the Technical Architects on technology
  • Involve myself into team building activities and in house trainings.
Project Planning & Execution
  • Project management from initiation till final delivery.
  • Review overall plans/proposals for the program, Ensuring effective scoping and estimation across projects to produce win-win results.
  • Review project estimations in terms of time commitments and staffing the right people across the program.
  • Identification, quantification along with tracking of issues and risks in the project for proper risk management.
IT Infrastructure management
  • Management of three core Datacenters
  • Leading Global Command Center team that monitors core infrastructure on 24x7 basis to ensure maximum uptime and service availability.
  • Management of multiple services like Active Directory, Virtualization, Mail Archival, multiple Infra monitoring platforms, Encryption platform for workstations, Backup, storage devices, System logs archival and correlation engine to ensure compliance, uptime , availability as per agreed SLA while meeting all norms and controls.  
Major projects:
  • Domain migration with over 125 domain controllers from Windows 2003 to Windows 2008R2
  • Rollout e-mail Archival solution for over 10000 users across 4 geographies
  • Reduction of servers through consolidation and virtualization. Over 250 physical servers were decommissioned which led to huge savings.
  • Anti-Virus migration for over 5000 desktops
  • Integration of Data-DE duplication devices with Mail archival (Lead to approx. 450% reduction in overall storage requirements)
  • Backup consolidation and migration from conventional Tapes to Disks. (Lead to reduction in backup window, faster recoveries and high availability of backup services)
  • Planning, integration and deployment of Office 365 in Hybrid model.
  • Deployment of Laptop Encryption at Enterprise Level using Microsoft BitLocker to cover 30,000 end points for meeting security & compliance norms.

06.01.2001 - 04.04.2004
System Administrator
R.D Infosystems | Information Technology
Worked with RD Infosystems as system administrator, this company was into web designing and software development.
Role and Responsibilities :
  • Troubleshooting Hardware & Software related issues
  • Active Directory administration
  • Backup management
  • DHCP, DNS, Print server administration
  • Managed a network of 85 computers

01.11.1999 -
System Administrator
Voila IT Solutions | Information Technology
Voila IT solution was a Noida based company into software, websites designing & development. I worked as System Administrator with Voila IT Solutions.
Role and Responsibilities :
  • Installation and troubleshooting of servers, desktops & printers.
  • Administration of servers.
  • User management
  • Managed a network of 50 computers

01.05.1999 -
Team Member
Compuplus Ltd. | Information Technology
Compuplus: A company into sales and services of computer, printers and other peripheral devices.
Role and Responsibilities :
  • Assembling Desktops
  • Operating System installation
  • Troubleshooting of h/w , OS issues
  • Daily reporting to Team Lead

Total Years Experience:



  • 17+ years of experience in IT Infrastructure Management.
  • Rich knowledge on IT Processes /Procedures in the areas of ITSM/ITIL.
  • Proficient in large Data Center and Infrastructure Management.
  • Ability to direct complex projects from concept to fully operational status.
  • Strong and Innovative approach for problem solving and finding solutions
  • People Manager with strong leadership capabilities.
  • Skilled in multiple technologies like Active Directory, Microsoft Exchange, Virtualization on VMWare, RedHat, Private Cloud, Mail Archival, Storage, Backup etc.


IT-Software Development: Computer-Network Security, IT Project Management, Network and Server Administration
User Info

Amit Kumar Jain
Ghaziabad, India