Experiences over 9 years on Finance & Banking Sector


Resume ID:





Customer Service, Call Centre, Other, Retail / Wholesale, Sales

Desired Salary:

$50,000.00 per year

Resume Views:


Postal Code:


Employment Type:

Full Time, Permanent




I look forward to associate myself with an organization where there is an opportunity to share challenging avenues, and widening the spectrum of my knowledge, and overall performance of the organization.


09.09.2002 - 05.10.2005
Burdwan University
Master’s Degree

Work Experience:

07.20.2005 - 08.01.2006
Back Office (End User of SAP)
Britannia Industries Limited | Entry Level
Job Responsibilities: -
  • Entire Back-Office using SAP Application
  • Maintained Pr
  • I was responsible for Monthly Stock Adjustment Audit in Every month.
  • I was also involved with Logistics Work

03.24.2008 - 12.31.2011
Collection Officer
ADFC Pvt. Ltd. (Sister Concern of HDFC Bank Ltd.) | Banking
Job Responsibilities: -
  • I was maintaining the total MIS of Durgapur Hub of two wheeler product.
  • I was responsible for entire back-office job & activities.
  • I was responsible for Controlling agency compliance, collectors’ activities & day to day collection’s feedback.
  • I was looking after customer service.
  • Process maintenance (Audit Part), like Repo kit, Money receipt, ID card checking & maintaining and Repo kit, Money receipt, ID card’s registers maintaining etc.

01.02.2012 - 06.11.2014
Senior Product Executive
Shriram Transport Finance Company Ltd. | Finance
Job Responsibilities: -
  • I was responsible for selling the product of Tractor, Passenger Vehicle (Privet & Commercial), HCV, LCV, SCV etc., not only that I was also responsible for maintaining percentage of collection against of mine portfolio.
  • I was 100 % responsible for entire F.I. & Credit parts which were aligned with of myself.
  • I was looking after customer service against all the products as per company’s norms.
Achievements: -
  • I had got the responsibility as “Rural Centre Representative” of Kotulpur Branch from July’2013.
From July’2013 I got responsibility as a Branch In-charge .

06.23.2014 -
Collection Manager
HDFC Bank Ltd. | Banking
Job Responsibilities: -
  • Managing the portfolio of agricultural product of five districts.
  • Sometimes I am responsible to cash handling for whole retail Dept’s maintaining banking process.
  • Responsible for maintaining & managing my sub-ordinate team members.
  • Managing customer services through tele-calling or face to face discussion for Customers satisfaction & also for maintaining smooth portfolio.
  • Take responsibilities of legal activities with the help of legal deptt. against the fraud customer.
  • Responsible for vendor bill initiation as per bank’s guideline.
  • Responsible for maintaining process for my area & portfolio for retaining less audit discrepancies.

Total Years Experience:



Technical Skills: -  Well skilled on MS-Office, Open Office, Lotus Notes, Internet, Applications such as FINNONE, Flexcube, Finware, Web-Collections etc. I have also knowledge on some hardwares.
Personal Skills: - Ready to move anywhere instantly for betterment, Driving Bike & Car is my passion, Cool mind & attitude is my most positive side, Ability to take high work pressure, Good influencing power & mostly important near to me “I believe on smart-work, not on hard-work”  


Accounting-Finance: Collections, Risk Management-Compliance
Banking-Mortgage Professionals: Bank Teller, Credit Manager, Loan Officer-Originator
Customer Support: Retail Customer Service
Marketing-Product: Product Management
User Info

Abhishek Mukherjee
Bankura, India