Business Analyst


Resume ID:



Bangalore, SK 


High Tech, Computer, Internet, Software

Desired Salary:

per month

Resume Views:


Postal Code:

V7L 1Y9

Employment Type:

Full Time, Part Time, Permanent, Contractor




Dear Mr/Ms,
Please accept this letter and accompanying resume for the position of Quality Analyst / Business Analyst / Project Coordinator in your esteemed organization. I am highly skilled in Software Testing, Quality Assurance, Business Analyst, Project Management and Relationship Management for functional and management aspects of the projects  with a stellar record of corporate satisfaction.
I have more than 13 years of experience in software testing, currently spearheading functions as a Business Analyst/Project Manager with Trigent Software. Prior to this, worked with IBM Global Service and Dell International Service, As noted in the enclosed resume, a few highlights of expertise area:
  • Conduct Functional, Integration, Usability, Beta and Regression Testing
  • Prepare  the system test plan, test scenario, review and execution of test cases.
  • Automation Testing using Watir/Test
  • Conduct Discovery Sessions and Prepare Requirement Documentation
  • Understand and walk through development team on the Functional Requirements and Validate it’s implemented correctly
  • Review functional requirements and translating them into technical specifications.
  • Designing Test Strategy, Developing Test Plans and Approving Test Cases and Scheduling Project for releases.
  • Project planning, Execution and Management
  • Monitoring project progress as per scheduled deadlines for various tasks.
  • Conduct systems analysis sessions for understanding Client Business processes as per management standards.
  • Handling the customization, testing, training, support and the generation of new change request.
I have completed  my B.E in Electronics & Communications Engineering from Dr. Ambedkar Institute of Technology, India. Additionally, I am certified in the following:
  • Cisco Certified Network Associate (CCNA)
  • Cryptography and Network Security (IISC)
  • Internet Protocol Design and Testing (IISC)
  • Certified Tester, International Software Testing Qualifications Board (ISTQB) foundation level certificate
I am confident that my presentation skills, high quality and cost effective methodologies can secure big projects for the company.  Being a performance-driven and forward-thinking professional, I welcome the opportunity to discuss how my extensive experience and skills would benefit your company.
Thank you in advance for your time, consideration and forthcoming response.
Hiten Mukesh  Shah


Result oriented Quality Analyst and Business Analyst with having more than 13 years of IT experience in various Software Testing and Quality Assurance activities. Expertise in all aspects of the STLC (Manual & Automation), Test Plan Documentation, Preparation and Execution of Test Cases. Areas of Expertise include:
  • System Testing
  • Customer Service and Networking
  • Test Planning & Execution
  • Relationship Management
  • Requirement Gathering/Analysis
  • Training & Development
  • Process Enhancements
  • People/Team Management
  • Business Analysis
  • Manual /Automation Testing
  • Regression Testing
  • Project Management/Planning
  • People Management
  • Jmeter & Agile Project Management
  • Project Planning/Execution
  • Test Strategy/Scenario
  • Project Scheduling
  • Account Mining
  • Test Planning/Test Cases
  • Quality Control Testing

  • Adroit at executing various software quality assurance activities for enhancing the effectiveness of the application. Deft at conducting Functional, Integration, Usability, Beta and Regression Testing.
  • Proficiency in creating the test scenario matrices to ensure complete and the exhaustive test coverage. 
  • Hands-on experience in performing Automation Testing using Watir/Test: Unit Framework, SAHI Test Tool, Selenium using Keyword Driven framework.
  • Stellar in providing constant feedback to the QA Group and Development Team to improve the process.
  • Coordinating various projects related activities involving project planning, execution and management in tune with the core business objectives; reviewing functional requirements and translating them into technical specifications. An effective communicator with people management, coordination and analytical skills.
  • Monitoring project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time and effort parameters.
  • Designing Test Strategy, Developing Test Plans and Approving Test Cases and Scheduling Project for releases in coordination with Project Managers and Clients.
  • Conducting systems analysis sessions for understanding Client Business processes as per management standards
  • Suggesting technology-based solutions for enhancing functional efficiency and achieving business excellence.
  • Keeping activities focused on the business change objectives by providing a framework for senior management to direct and manage the change process.
  • Handling the customization, testing, training, support and the generation of new change request by proactive process improvement, also participating / leading team(s) in business requirement sessions.
  • Understand and walk through development team on the Functional Requirements and Validate it’s implemented correctly.


Apr 2006 – Till date                                                                Trigent Software                                                                 Bangalore, India

Senior Test Engineer / Test Lead / Quality Analyst/ Business Analyst / Project Coordinator
Responsibilities as a Test Lead/Quality Analyst
  • Preparing  the system test plan, test scenario and execution of test cases.
  • Review test cases and provide review comments.
  • Assist development team during requirement gathering and check on completeness.
  • Conducted tests for internal and external releases.
  • Assist Testing team in their activities & Quality Control Group to constantly improve processes & quality checklist.
  • Providing functional & non-functional recommendation and for test planning
Responsibilities as a Business Analyst (Current Position)
  • Conduct Discovery sessions with Clients for requirement elicitation
  • Organizing and facilitating discovery sessions with business groups to define the requirements
  • Preparing requirement specification document (SRS)
  • Hand over the Software Requirement Specification Document to the project Manager for execution of the project
  • Coordinate with UI designer for the HTML mock-ups and development team, review work/functionality developed per Client's expectation
  • Offload works from Project Manager as Project Coordinator and provide project updates
  • Test key functionalities and report bugs to the development team
  • Performed Adhoc Testing before the Release
  • Provide feedbacks during the internal demo
  • Post weekly status Report and conduct Demo sessions with the Client
  • Closely interact with Client and Development team for smooth flow of the project Execution.
  • Play around with the current/existing application and gather functional understanding
  • Walk through of Application Features/Functionalities to Project Manager and Technical Architecture for their on-site discovery preparations
  • Assist Associate Business Analyst on User Story Preparations, Q & A
Responsibilities as a Project Manager/Coordinator (Current Position)
  • Conduct a Team meeting and Client Meeting
  • Go over the daily tasks and assist the team in understanding their assigned tasks
  • Requirement Clarifications, if any, with the Client 
  • Verify Fixed Issues by the Development Team
  • Share Application Finds, New Ideas with the Client
  • Update Weekly Task, Billing Sheet, VP of Delivery on Project happenings
  • Get additional work for DBA Services on Table Partitioning
  • Get additional work on Infrastructure Support Services in Securing the Client Environments
  • Schedule Calls with Client for any Requirement Clarifications needed by the Team
  • Coordinate with PHP Team and the Mobile Team on dependent tasks
  • Conduct Weekly Project Status Review and share the Report with Client
  • Functioning as a Key member in analyzing the business requirements during an onsite discovery session
  • Serving as a point of contact for development team, customers and end users for all requires coordination
  • Key participant in project and milestone planning


IT-Software Development: Computer-Network Security, Database Development-Administration, Desktop Service and Support, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, IT Project Management, Network and Server Administration, Software-System Architecture, Software-Web Development, Systems Analysis - IT, Telecommunications Administration-Management, Usability-Information Architecture, Web-UI-UX Design
Project-Program Management: IT Project Management
Quality Assurance-Safety: Software Quality Assurance
User Info

Hiten Shah

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